Program Manager
Community Resources for Justice - Winchendon, MA

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For over 100 years, Community Resources for Justice has cared for and supported some of our most challenged residents.

Whether transitioning offenders back into mainstream society, diverting at-risk youth away from crime and toward productive and fulfilling lives, or providing those with intellectual disabilities with a chance to grow and flourish in the community, CRJ welcomes and fosters change.

Our research and consulting services advance evidence-based practices that inform systems-level change while our community-based programs promote public safety and individual growth for some of society’s most challenged individuals.

Our Community Strategies division offers residential and community-based services to adults with developmental disabilities, providing our consumers the security and support needed to reach their full potential. Families and state social services departments are important partners in creating individual programs to improve living skills and foster independence, including becoming active participants in their communities.

At CRJ, our employees believe that society gains when all people are given the support and tools to lead responsible, productive and dignified lives.

The Program Manager is responsible for the smooth day-to-day operations and administration of the program including running the program, submitting reports, directing staff, training, scheduling, etc. This is a hands-on supervisory position in which this Program Manager will not only supervise the Direct Care Staff, but also actively provide support for the five residents including participating in crisis intervention involving residents when necessary.

Provide for the staffing and operation of a specific residence, including hiring and scheduling staff, budgeting, shopping, cleaning etc. Insure individuals maintain a clean, safe and healthy home environment.
Implement all behavior plans, ISP objectives, ADLs, disciplines and recreational activities as designated by the Director of MR Services or the Assistant Program Director.
Facilitate communications between Service Coordinators, Department of Mental Health, vocational sites, other Community Strategies staff, family members and other relevant parties.
Evaluate staff performance at least annually and provide on-going supervision to all staff.
Insure that complete and appropriate individual records are maintained in accordance with Department of Mental Health and Community Strategies regulations and policies.
Foster good relations with neighbors, local merchants and the community at large to promote a better living standard for individuals living with mental retardation.
Insure that personal, medical and nursing care, behavior plans, teaching programs and other services are delivered by program staff in an appropriate and consistent manner.
Empower individuals to speak out for themselves, initiate ideas, and exercise choice about needed supports. Provide for normal developmental experiences by informing and encouraging individuals to participate in social and cultural activities in the community.
Performs other job related projects and activities as requested or directed.

Mental Demands:
Ability to calmly and patiently manage threatening and assaultive situations
Be keenly aware of the effects of stress and frustration on staff
Balance the managerial demands with the needs of the individuals
Willingness to be first contact person for a crisis situation (on-call 24/7)

First Aid, CPR, PAC, Participation in Medication Administration Program, Fire Safety, OSHA, Human Rights Training. Have background in Human Services with strong communication, negotiation and interpersonal skills. Have previous experience in supervising residential staff. Individual is required to meet safe driver guidelines as established by employer’s insurance carrier. Position requires criminal history background check.

Education Required:
Three years relevant work
Bachelors Degree in Human Services or a related field preferred
Supervisory experience/demonstrated ability
Certification in knowledge areas

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