The Program Manager assists to develop, implement and oversee our Veteran Services programs designed to
facilitate the provision of supportive services to low income veteran families.
Conduct and coordinate outreach activities with the VA, public agencies and community based
organizations, including local VA, Veterans Justice Outreach Program, Veterans Health Administration,
Veterans Benefit Administration, Veterans Courts, and others.
Develop and distribute outreach materials.
Develop new and expand existing collaborations with local organizations offering services to Veteran
Families to ensure increased access to the Program.
Develop and implement program policies and procedures for case management, outreach, and temporary
Oversees implementation of process to determine eligibility and house clients in permanent housing.
Develop and implement client surveys to monitor outcomes and identify opportunities for program
Research and develop protocol to assist clients in accessing Veteran-specific benefits from federal, state
and local sources.
Ensure completion and return of VA client surveys.
Oversee HMIS data entry and review data for accuracy and comprehensiveness.
Supervise all direct program staff.
Conduct case reviews with case managers; coordinate and participate in case conferences.
Implement and train staff on best case management and trauma-informed practices, including PTSD
Develop and oversee peer mentorship program and conduct optional group workshops
Provide regular progress reports on outcomes and activities for program meetings.
Complete reports for timely submission as required by VA.
Maintains up to date and accurate records of all program activities.
Maintain and assign client caseload as appropriate.
Other duties as assigned.
Possesses a minimum of a Bachelors Degree in a related field.
Have 2-4 years comparable experience working with homeless veterans and families.
Previous experience with social services and/or homeless programs.
Demonstrated supervision capabilities in similarly complex environment.
Able to coordinate multiple projects simultaneously in a high-pressure and time sensitive environment.
Demonstrates ability to use computers and proficiency in Microsoft Office software and HMIS system.
Project a professional demeanor and possesses excellent written and oral communication skills,
interpersonal skills, and ability to work both individually and as part of a team.
Capability to work in a fast paced, professional environment.
Must maintain and execute confidential information.
Advanced degree in social work, counseling or human services is a plus.
Ability to interact with diverse clientele.
Maintains regular attendance
Employment eligibility verification
Reliable transportation, valid drivers license and auto insurances
Current tuberculosis test
Successful completion of background screening
CPR/First Aid Certification
All your information will be kept confidential according to EEO guidelines.
PATH - 2 years ago