Program Manager
True Value - Chicago, IL

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Position Summary

Act as a liaison between business units, Information Technology, and third party providers to identify and deliver system services and solutions to meet business objectives. Works with various functional areas to assure systems are operating per business requirements. Program managers develop and oversee scheduling, budget, and technical performance of programs and complex projects. Responsibilities may include proposal development, contract negotiation and contract compliance. Program managers ensure master plans and schedules are followed, developing solutions to program or project challenges, directing others for successful completion of project on time and on budget, and reporting to senior management progress, issues and risks.

Individuals in this role must understand how to deliver projects in a structured manner and have great organizational, communication, financial, and relationship management skills.

Business Relationship Management - Portfolio Management:
  • Establishes relationships with business units to identify services\solutions to facilitate business objectives.

  • Maintains a strategic view of business objectives and how various projects fit within those objectives defining these within a portfolio of services and projects. Ensure the Portfolio is aligned to business strategy with the highest benefit.

  • Responsible for working with business units to establish prioritization criteria and process to make decisions. Work with business units to document Business Case benefits and prepare for review by IT Governance committee.

  • Drive efficiency of global business processes to achieve re-use where possible

  • Provide feedback to business units on technologies and services available to facilitate\enable business objectives to be met. Develops RFP (Requests for Proposals) for services\solutions.

  • Experience managing large scale merchandising projects

  • Managing projects invololving pricing analytics


  • Project Management:
  • Responsible for running complex programs and projects. For programs this individual will select, prioritize, link and align the projects\tasks within the program along with their structural dependencies to help achieve optimum benefits of the program. This may include handling tasks that are involved in design and development when necessary.

  • Facilitating and making trade off decisions between quality, costs, resources, scope and time.

  • Undertakes strategy creation for contingency planning and risk mitigation.

  • Responsible for planning and scheduling project goals, milestones and deliverables. Project planning must include an integrated set of milestones and deliverables for business, IT, and third party activities. May include coordinating activities of other project managers, either True Value, contract or third party.

  • Defines requirements and plans the project life cycle deployment.

  • Defines resources for project and program implementation.

  • Identifies and solves project risks and issues effectively.

  • Oversees and directs the project team managing conflicts within different groups.

  • Responsible for developing transition tasks to ensure operational objectives are met after solution deployed including but not limited to Service Level Agreements, Identification of Support Model, Operational Documentation, and Training. Delivers the project and works through remaining tasks to achieve/measure and document benefit for the project.


  • Project Accounting
  • Creates Project dashboards, including but not limited to tracking and reporting project status, team hours, financial metrics, and risks/issues.

  • Manages project budget.


  • Position Qualifications

    Minimum Education Requirements:
  • Bachelor's degree and/or equivalent work experience.

    Minimum Type and Years of Related Experience Required:
  • More than ten years of related experience.

  • Project Management experience with experience in at least one of the following areas: Finance, Retail, Wholesale, Supply Chain, Logistics, Marketing, Merchandising, Corporate systems such as Human Resources/Legal and Analytics.


  • Important Decisions/Judgments:
  • Makes policy decisions using generally accepted guidelines.

  • Relies upon data, own experiences, other’s perspectives, and a clear process when evaluating course of action and making recommendations and decisions.

  • Coaches others to improve their analytical skills and judgment; exhibits decisiveness and good judgment, even under ambiguous circumstances

  • Is required to understand how improving personal efficiency while maintaining quality, impacts the cost effectiveness of team. Also recognizes the impact of scope changes and escalates to the appropriate next level of management.

  • Role requires associate to recognize and adopt cost-saving ideas, quantify and address scope changes, seeks efficient ways to structure and accomplish work; coaches others on the financial impact of their role.


  • Major Financial Control Activities:
  • Responsible for managing an operational budget
    Operational budget value under management = Responsible for project budgets of $2 to $5 million.


  • Additional Qualifications:
  • Possesses and applies comprehensive knowledge of a particular filed – Is considered an expert in field.

  • Leads a team of high functioning professional(s) and specialist(s).

  • Possesses expert knowledge of a broad range of widely used PC applications (above plus database) including: project management tools, Microsoft Project, PMP certification desired.

  • True Value - 19 months ago - save job - block
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    To survive against home improvement giants such as The Home Depot and Lowe's, True Value (formerly TruServ) is relying on the true...