Program Specialist (Bilingual)
Social Security Administration 489 reviews - Woodlawn, MD

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Do you have a desire to:
-- help SSA manage its Social Security programs?

-- analyze and solve problems?

-- advise millions of retired and disabled individuals?

-- work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Additional selections may be made for this vacancy within six months from the closing date of this announcement.

The SSA Recent Graduates Program provides individuals who have recently graduated from qualifying educational institutions or programs with developmental experiences in the Federal Government. The Program is intended to promote possible careers in the civil service. Participants must have obtained a qualifying degree or certificate within the preceding 2 years. Eligible veterans, however, can apply up to six years after completing a qualifying degree or certificate program.

The incumbent receives oral and written complaints and allegations of fraud, abuse, waste, misconduct and mismanagement regarding SSA programs and operations, and refers the information received for investigation, audit, development or other appropriate action.

The incumbent also provides pertinent information from SSA records to assist Federal, State and local investigative agencies to detect, investigate and prosecute fraud.

The incumbent is required to possess and use bilingual skills to conduct work with non-English speaking individuals.

This position is located at SSA Headquarters in Woodlawn, MD

RELOCATION EXPENSES ARE NOT AUTHORIZED.

NOTE:
Your resume and supporting documents must specifically address the evaluation criteria for the position.

This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official.

If your application materials do not demonstrate the knowledge, skills, abilities, and experience needed for this position, your application will be ineligible for consideration.

KEY REQUIREMENTS

U.S. citizenship Required

Must have a qualifying degree or certificate

Security and/or Background Investigation Required

Selectees are required to serve a trial period

DUTIES:
Answers telephone calls to the SSA, OIG Hotline. Callers typically allege fraud, abuse, waste, misconduct or mismanagement in SSA programs and operations, in violation of laws, rules or regulations. Asks questions as necessary to elicit information regarding the factors noted above, and determines whether caller has documents or other evidence that would be useful in developing or investigating the complaint. Ensures that enough information is collected to enable a decision whether to refer the complaint to a SSA program component, another OIG component, or elsewhere, for development and/or investigation.

Analyzes written complaints to the Hotline and determines where to refer them for development and/or investigation.

Alerts the Hotline Director to complaints involving SSA employees, congressional interest or other sensitive elements, and provides the Hotline Director such other information as may be necessary. Carries out actions specified by the Hotline Director regarding such complaints.

Documents on a data sheet, information obtained in the course of Hotline calls taken as complaints. Includes a concise summary of the complaint.

Note:
This is an entry level/trainee position leading to the full performance, Program Specialist (Bilingual), GS-301-9.

The incumbent in this position works in a trainee capacity towards the full performance position.

Classroom and on-the-job training are designed to provide experience and technical competence in the methods, procedures, principles and techniques of the full performance level.

Incumbent may be promoted noncompetitively to that grade provided work at the higher levels continues to exist, and the incumbent has demonstrated the ability to perform it and provided further that time-in-grade and other administrative requirements are met.

QUALIFICATIONS REQUIRED:
Recent Graduates must meet the basic qualification requirements for the positions being filled, including any positive education requirements and/or selective placement factors.

To qualify for the GS-5 level Program Specialist (Bilingual),

applicants must possess one of the following

:

A 4-year course of study leading to a bachelor's degree or possession of a bachelor's degree. (Note: Transcripts are required to substantiate possession of the required education).

Education beyond the bachelor's degree, e.g., graduate study, master's degree, Ph.D. (Note: Transcripts are required to substantiate possession of the required education).

At least three years of progressively responsible experience which demonstrates analytical ability, judgment, discretion, and knowledge of a substantial body of administrative or program principles, concepts, policies, and objectives. Such experience may have been gained in administrative, professional, technical, investigative or other responsible work, at least 52 weeks of which is equivalent to the GS-4 level in the federal service.

A combination of graduate level education and specialized experience that together meets 100% of the qualification requirements for this position. (Note: Transcripts are required to substantiate possession of the required education).

In addition, to qualify for the Pathways Recent Graduate Program

, applicants must qualify under one of the following criteria:

A recent graduate who has completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution. (Note: Transcripts are required to substantiate possession of the required education.)

A veteran unable to apply within two years of receiving a degree, due to military service obligation,

however has completed degree or certificate from a qualifying educational institution within the last six years.

(Note: Transcripts are required to substantiate possession of the required education.

Veteran’s documentation is required to substantiate military service obligation.)

Applicant must also possess an

a

bility to communicate fluently, both orally and in writing, in English and Spanish

. This is a

selective placement factor

. Applicants must possess two out of the following three types of experience to qualify:

Experience conducting interviews in both English and Spanish to elicit or verify sensitive information.

Experience translating Spanish conversation into English while transcribing pertinent information into a computer information system.

Experience translating correspondence from English to Spanish and Spanish to English.

http://www.opm.gov/qualifications/Standards/group-stds/gs-admin.asp

T

RANSCRIPTS

ARE REQUIRED TO SUBSTANTIATE POSSESSION OF THE REQUIRED EDUCATION.

YOU MUST SUBMIT YOUR TRANSCRIPTS ACCORDING TO THE PRESCRIBED APPLICATION SUBMISSION DETAILS AT THE END OF THIS ANNOUNCEMENT. THIS INCLUDES ELECTRONIC UPLOADING OF DOCUMENTS OR SUBMISSION VIA FAX SERVER. DOCUMENTS WILL NOT BE ACCEPTED VIA EMAIL OR REGULAR MAIL.

For more information about the Pathways Program, please visit:

https://www.usajobs.gov/StudentJobs

.

The following competencies are necessary to perform the duties of the position:

Skill in call center customer service.

Ability to gather, maintain, and communicate sensitive information.

Skill in written communication.

Ability to communicate fluently, both orally and in writing, in English and Spanish.

Selective Placement Factor

HOW YOU WILL BE EVALUATED:
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation may be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. Your education, training, and/or experience must show that you possess the above competencies. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

Numerical scores will be assigned on a scale of 100. Each applicant who meets the qualification requirements for the position will be assigned a rating of 70 or more and will be eligible for appointment. Preference eligible veterans scoring 70 or more will receive additional points for veterans' preference.

BENEFITS:
Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you

balance life with Social Security to life outside of work

. Please visit our Careers site at

www.ssa.gov/careers

for additional information.

OTHER INFORMATION:
Selective Service:
If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

www.sss.gov

.

About this company
489 reviews
These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...