Program Support Assistant (OA)
Department Of Veterans Affairs - San Diego, CA

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Vacancy Identification Number (VIN): 800345 (Please include on all documents)


Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.


VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to .

VHA provides patient centered care, delivered by engaged, collaborative teams in an integrated environment that supports learning and continuous improvement. The Veteran’s experience and health outcomes are improved with an emphasis on prevention through healing relationships in an optimal healing environment.

We are seeking new team members interested in working in this environment. We are looking for team members that possess high energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team-oriented system. The team member must be willing to build customer confidence by professional dress and demeanor.

We invite you to apply to become part of a team of professionals engaged in promoting positive organizational change to improve business outcomes and create a positive healthcare experience for patients, families, and caregivers.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to ”.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more .


You must be a US citizen to apply for this job

Subject to a background/suitability investigation.

The Program Support Assistant (PSA) is responsible for administering a variety of complex and diverse staffing projects for the Research and Development Service. This position will support the Research Staffing Section with the coordination of the program for all individuals involved in Research Service.

  • Ensures the timely entry of facility and service specific mandatory training into research training-tracking programs (RATS, TEMPO, and TMS) for over 900 VA, Veterans Medical Research Facility (VMRF), and other WOC employees.
  • Develops training materials, presentations and information packages for the service staff.
  • Works in tandem with the Research Staffing Section, HR Specialist to process all Intergovernmental Personnel Assignments (IPAs).
  • Serves as one of the primary timekeepers for Research Service.
  • Ensure the timely and accurate screening of all WOC applicants to verify if they fall within the purview of the Research Service program to avoid process delays.
  • Serves as a primary back-up support for maintenance of mandated Joint Commission training files.
  • Assists with the organization and coordination of an Annual Research Training Day/Week and other compliance education and training programs for the VA research community.
  • Works on complex projects such as process improvement, website updates, and creating and updating PDF forms.
  • Prepares detailed and complex reports for the Office of Research Oversight and other National Agencies that require research, collection, verification and consolidation of sensitive data from various repositories.
Work Schedule: Monday through Friday, 7:30 am to 4:00 pm (Subject to change)

Relocation Expenses: Relocation expenses ARE NOT authorized for this position.

Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.

Specialized Experience: Possess one (1) year of specialized experience equivalent to the GS-5 grade level in Federal Service. Examples of specialized experience include: ou must have one year of specialized experience that has equipped the applicant with the knowledge, skills, and abilities to perform the duties of this position at the GS-5 level. [This experience must have been equivalent to at least the GS-5 level in Federal service to qualify]. Examples of specialized experience include: Enters mandatory training into training or tracking records for staff, maintained mandated Joint Commission training files, processed intergovernmental Personnel Assignments (IPAs), and prepares detailed and complex reports

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

1. Ability to operate stand-alone computing systems including communications, database management technique and software usage.

2. Ability to generate reports, including audit reports

3. Ability to perform a full range of support duties.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit .

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...