Program Support Assistant (OA)
Department Of Veterans Affairs - St. Louis, MO

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Vacancy Identification Number (VIN) VB821360

OUR MISSION: To fulfill President Lincoln’s promise - “To care for him who shall have
borne the battle, and for his widow, and his orphan” - by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to .


You must be a U.S. citizen to apply for this job.

Subject to a background/suitability investigation.

Employees are required to have federal payments made by direct deposit.

A complete application package; Resume, Vet Pref (if applicable), etc.

A completed Occupational Questionnaire.

The Program Support Clerk (Office Automation) position's main
responsibility is to prepare and process all incoming mail. This position is
located in the in the Regional Processing Office for Education Benefits for the
St. Louis VA Regional Office, St. Louis, MO.

Prepares incoming mail to the Regional Processing Office for Education
Benefits for the claims process in an imaging environment and process the work
in the Image Management System (TIMS).

Analyzes education applications, placing new applications under the proper
end product controls. thereby establishing the record in the Benefits Delivery

Completes indexing procedures to create a claim token, create a TIMS file.

Reviews applications to determine the applicant has filed under the
appropriate education program.

Operates scanner in such a manner to accept a variety of documents.

Processes all requests for Direct Deposit and or address changes received
through the mail.

Contacts claimants to obtain information to complete the processing of the

PHYSICAL DEMANDS: The work is sedentary. Typically, the
employee sits comfortably to do the work. However, there may be some walking;
standing; bending; carrying of light items such as papers, books, small parts and files. No special physical demands are required to perform
the work.

To qualify for this position, applicants must meet all
requirements by the closing date of the announcement.

GS-05: One year of specialized experience (equivalent to the
GS-04 grade level in the federal service); experience that equipped the
applicant with the particular knowledge, skills and abilities (KSA's) to perform
successfully the duties of the position, and that is typically in or related to
the work of the position to be filled, in the normal line of progression for the
occupation in the organization. Examples of specialized experience
include, but are not limited to: administrative work that required task repition, correspondence control, and office automation related activities (i.e. date stamping, sorting, batching documents...etc.); use of personal computer’s
scanning documents, typing reports, and creating /maintaining electronic
folders; collection, compilation, research, and tracking of data/information for the purpose of preparing materials for presentation (i.e.reports, surveys, special projects, etc.).


Applicants may substitute education for the experience, if
they possess Four years (120 semester hours) of education above the high school
level from an accredited business, secretarial or technical school, junior
college, college or university.
It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at .


Applicants may also combine education and experience to qualify at
the GS-05 level. To calculate, first identify the percentage of
required education you have earned (when substituting, you cannot use the first
60 semester hours that you earned). Then identify the percentage of required
experience you possess. Add the two percentages. The total percentage must
equal at least 100 percent to qualify at the GS-05 level.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

Knowledge of rules, regulations, policies and procedures relating to
Veterans Education programs.

Ability to read, interpret and analyze to extrapolate information.

Ability to plan and evaluate tasks to complete accurately.

Ability to work independently, establish priorities, and organize work to
finish within prescribed time frame.

Ability to communicate orally.

Ability to communicate in writing.

Skill in using personal computers and software programs.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at .

Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified , Well-qualified , or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc, on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form. For more information, please review the information for disabled Veterans in the application checklist or visit .

Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at .
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave: VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Relocation expenses are not authorized for this position.
This job opportunity announcement may be used to fill additional vacancies.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...