Program Support Assistant
Department Of State - Arlington, VA

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The men and women of the US Department of State with their skills, character and commitment to public service, are the backbone of America's diplomacy. Civil Service employees support the foreign policy mission from offices in Washington, DC and worldwide. Join us in helping to shape a freer, more secure and prosperous world as we formulate, represent and implement US foreign policy. Choose from hundreds of career possibilities - there's something for everyone!

This position is located in the Bureau of Overseas Building Operations (OBO), Operations Directorate (OPS), Office of Area Management (AM). AM is responsible for thr daily management of United States Government (USG)-owned, long-term, and short-term leased real property (office, residential, and special purpose) at over 250 overseas posts, and is the focal point between posts, the Department, and other USG agencies regarding all aspects of each post's real property management needs, problems, project proposals, etc.


U.S. Citizenship is required.

Must be able to obtain and maintain a Top Secret Clearance.

Relocation expenses will NOT be paid.

Incumbent will be subject to random drug testing.

Overseas travel may be required.

Provides administrative and clerical support to AM Division Chiefs and Area Management Officers in support of the major programs assigned to AM.

Under the direction of the Office Director, collects and reviews incoming correspondence and cables and forwards them, with any necessary supplemental information to appropriate staff members for action; and reviews outgoing correspondence, as required, for compliance with OBO and DOS office policies and procedures .

Collects, compiles, and/or tracks data and statistical information in support of program operations; receives and processes documents and reports in accordance with established procedures; and reviews documents and reports for completeness and enters pertinent data into an automated tracking system.

Types and edits letters, memorandums, cables, reports, and other materials as directed, using office autmation software and equipment, and drafts some correspondence under appropiate supervision.

Prepares travel requests, makes travel arrangements, and completes travel claims for Office Director.

Applicants applying for the GS-07 grade level must have at least 1 full year of specific specialized experience equivalent to the GS-06 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

***Experience in gathering and collecting data or information on selected topics and/or concepts following routine search procedures; researches various resources, e.g., publications, database libraries, etc., to extract, summarize, and compile information as required.

***Experience in preparing studies, reports, and plans; collects, organizes and incorporates data for a wide variety od documents, including Program and Project Reviews (PPRs), briefing, and trip reports..

***Experience in preparing travel requests and vouchers when requested, and assists staff members in planning post visits, making travel arrangements, and completing travel claims.

Education Substitution: As a general rule, education is not creditable at this level
for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.


Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

Knowledge of the mission, functions and programs initiatives of the Department of State, with focus on the authorized delegated to the Office of Area Management and their relationship to the functions performed by the OBO organizations.

Knowledge of the Department's travel regulations and processes, from trip planning to the proper execution of travel vouchers upon completion of travel.

Skilled in utilizing software application to compose, edit and complete corresponence and reports.

Ability to communicate in writing.

Ability to communicate orally.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience(s) and education (if applicable) as it relates to this job opportunity. In order to fully evaluate your application and receive proper credit, your resume should include: (1) paid and non-paid experience, job title, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary (2) knowledge of the subject matter and technical skills pertinent to this position; (3) specific duties performed that fully detail the level and complexity of the work; and (4) names and phone numbers of your current and/or previous supervisor(s). Your resume should contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of consideration. For tips on writing your resume, please visit the USAJOBS Resource Center.

If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, this may result in elimination from consideration for this position.

Applicants must meet all the qualification requirements and submit any

required supporting documentation by the closing date of this announcement. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
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The Overseas Building Operations (OBO) has a program that allows for Personal Service Contract (PSC) employees to be reimbursed for their health premium costs that they incur during the period of performance. The program pays up-to-5% of the employee's base salary or up-to-50% of the insurance premium cost (not to exceed 5% of the GS-15/Step 10 salary equivalent) towards either an individual policy or a family policy. To be eligible for the PSC Health Insurance Reimbursement Program, the employee must provide proof of insurance coverage and the cost of the premium for which s/he is responsible. Employees who are covered under another federal health insurance coverage are not eligible for reimbursement. Former Military Service and Federal employees Annual Leave Accrual Rates: PSC employees entering on duty with prior military service and/or federal civilian service can credit their years of service for higher annual leave accrual rates. Please submit a copy of your most recent DD-214 and/or SF-50 for consideration for higher annual leave accrual rates. Annual leave is provided for vacations and other personal use. The number of hours earned will depend on your work schedule and the length of time you work for the government. For additional information, see the fact sheet, Full time permanent employees earn up to 13 days of sick leave annually. Part time employees earn leave on a pro rata basis. Time may be used for medical appointments, personal illness or injury and caring for sick family members. For additional information, see

SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed.

SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Disability/Reasonable Accommodations Division, at (202) 261-8180. The decision on granting reasonable accommodation will be on a case-by-case basis.

EQUAL EMPLOYMENT OPPORTUNITY - The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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