The Programs Coordinator is a key member of the Distribution Programs team and helps to coordinate the Capital Area Food Bank’s direct client distribution programs including Kids Cafe, Mobile Food Pantry, Fresh Food for Families (FFFF), Healthy Options Program for the Elderly (HOPE) and the Summer Food Service Program (SFSP).
This position supports both internal and external program operations and acts as a liaison between the Food Bank’s program host sites and the Capital Area Food Bank (CAFB). This includes playing a key role in building strategic relationships with existing CAFB program partners and identifying new strategic partnership opportunities in addition to monitoring Food Bank program partners for compliance in distribution, policy requirements and Civil Rights.
The Program Coordinator works independently and collaboratively with CAFB staff to plan, manage, and implement overall program activities.
The Program Coordinator will become knowledgeable across all of CAFB’s programming but will ultimately specialize, as assigned, based on the needs and growth of the programs overall.
Education, Experience, and Training
- Monitor programs for compliance with Food Bank, USDA and Feeding America guidelines.
- Update and maintain program files on a daily basis.
- Research CAFB service territory for gaps in service and support efforts to expand programs to reach underserved communities within Food Bank service area.
- Serve as Mobile Pantry programs staff, as assigned. Directly oversee program including providing volunteer orientation, training and supervision.
- Work with community leaders and CAFB’s volunteer resources staff to recruit and build successful volunteer teams at program sites.
- Provide training and other customer service support for program and program host sites.
- Actively participate in team processes to create a high functioning support system for program partners.
- Organize and facilitate regular meetings and trainings among community program partners to ensure efficient and productive program implementation.
- Provide direct assistance to clients of varying backgrounds; conduct client intake and data entry and ensure security and confidentiality of client records.
- Develop and monitor approved Kids Cafe/SFSP/HOPE/FFFF/MFP sites throughout the CAFB service area in accordance with CAFB program policies.
- Orient new and current program partners on CAFB program policies and procedures.
- Provide technical assistance to community-based organizations.
- Participate in long- and short-term program planning and development.
- Develop and effectively manage program timelines to ensure timely completion of program deliverables.
- Monitor program activities to ensure quality and accuracy of CAFB programs.
- Represent the Food Bank in face-to-face meetings with existing and prospective community partners.
- Perform other duties as assigned.
Knowledge and Skills
- Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA): Public policy, Social Work, Business or related field required.
- Experience working with volunteers and families of varying socio-economic backgrounds.
- Experience with program development and implementation.
- Experience with food distribution programs preferred, but not required.
- Availability to work a flexible schedule to accommodate Mobile Pantry distribution times (as assigned).
- Excellent analytical, interpersonal, organizational, and communications skills.
- Ability to organize and manage multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
- Ability to manage time efficiently and to work independently with minimum supervision
- Proficient in Microsoft Applications including Microsoft Office, Excel, Email, and Internet Research.
- Excellent written and verbal communication skills.
- Strong analytical ability to utilize program data to inform program development.
- Good judgment and discretion; strong ethical character capable of handling confidential and financial information.
- Ability to work cooperatively and effectively with other Food Bank staff and volunteers in a collaborative environment.
- Ability to work with diverse individuals and groups on complex community issues.
- Ability to represent the Food Bank in a professional manner under a variety of conditions.
- Ability to successfully manage relationships with and provide excellent customer service to CAFB program partners, along with managing partner expectations and changing partner needs.
- Must be detail-oriented, focused on accuracy and able to meet deadlines.
- Knowledge of federal feeding programs (CACFP/SFSP) preferred.
- Ability to keep up-to-date records and comply with daily report requirements.
Feeding America - 11 months ago