The role of the Project Coordinator is to populate & maintain the work schedules of our installation crews and keep jobs moving towards installation and inspection as quickly as possible. When scheduling events with customers, the PC communicates to the customer all relevant timelines, technical and process-oriented information & expectations. The role of the PC includes representing the interests & needs of regional staff to SolarCity headquarters while implementing HQ policy on scheduled workflow. We seek to provide an excellent customer experience and keep our warehouses busy. Our success as a company depends on the quality, helpfulness and speed of the Project Coordinator.
Contact customers to schedule & confirm their installation
Maintain a populated crew schedule for at least three weeks out
Set and, at times, re-set expectations with the customer on the installation itself along with next steps in the project’s post-construction phase
Minimum 2 years of experience in a customer support or scheduling role
Strong phone, written and verbal communication skills
Excellent follow up and problem solving skills
Strong computer skills
Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience.
SolarCity - 2 years ago
SolarCity Delivers Better Energy
SolarCity is a national leader in clean energy services. We make clean energy available to homeowners,...