Project Coordinator
Olympic Staffing Services - Baldwin Park, CA

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High End Customer Service Account Coordinator

Job Summary: Provide high quality service and account management to customers through partnering. Manage orders from beginning to end as a six to eight week project. Provide a high level of customer service. Coordinate activities with other departments, divisions, and customers.

Essential Functions/Responsibilities:
  • Receive and enter all customer’s orders / forecasts and subsequent changes to demand.
  • Monitor open order status, contacting customers and sales reps on delays
  • Communicate with scheduling, purchasing, QA and shipping to coordinate production of customer orders.
  • Coordinate and expedite orders as necessary
  • Work with the business management systems of our customers
  • Coordinate documentation for customer shipments including COAs and bill of ladings.
  • Maintain customer files (including billing and shipping address, customer profiles, and price lists)
  • Identify and schedule with customers and carriers orders ready to ship
  • Provide shipping information to Shipping Department (destination, expected delivery date, etc.)
  • Deployment planning and dispatch of Finished Goods
  • Coordinate and complete all details and specs for new item set ups
  • Receive and forward all packaging and product specs to Production Control.
  • Communicate with QC on any Finished Goods returns quality issues.
  • Coordinate pre-production runs or plant trials with internal functional areas.
  • Follow-up on customer supplied packaging and ingredient availability for initial production and address any issues.
  • Coordinate the disposition of obsolete packaging components and raw materials.
  • Monitor Finished Goods inventory.
Required Skills
  • 3-5 years experience in customer service/account management.
  • Excellent communication skills, in person, by phone and email.
  • Able to work in a team situation and to lead teams as required by customer projects.
  • Able to prioritize daily, weekly and monthly activities.
  • Able to multi task.
  • Detail oriented.

About this company
14 reviews