The Project Leader, IT Global Delivery (PROJECT LEADER) role is primarily responsible for the overall off-shore project execution for their assigned IT services format, including:
Project Leader will be hands on with user support, production support & troubleshooting to ensure high availability of the applications
Project Leader will understand SDLC based Application Development environment
The PROJECT LEADER provides specific details regarding work assignments to be performed and coordinated with other groups.
The PROJECT LEADER will drive predictable behaviors in terms of required training, project process and successful outcomes, ensuring on-time project completion, and according to specifications.
The PROJECT LEADER role provides a viewpoint of project status that enables offshore associates to gain key customer insights, technical/system knowledge, especially for long-term or complex projects.
In addition, the PROJECT LEADER identifies and surfaces associated risks; understands resource requirements; drives quality, and assists in managing customer expectations during the ongoing execution of a project.
The PROJECT LEADER will have a direct or dotted-line reporting relationship to the Director of Project Management for Global Delivery to ensure project quality and outcomes meet customer satisfaction requirements.
Based on the volume of the off-shore work required by the IT services format, the PROJECT LEADER role may be a full time assignment or may be assigned as a smaller part of the associate’s current duties in another exempt role.
Responsibilities and Activities:
Support business support issues and escalations as related to the application
Analyze, debug and resolve abends, provide permanent solution to recurring issues
Identify requirements for IT off-shore projects based on the understanding of business needs.
Provide Oncall Support for the application
Work with the on-shore Global Delivery team leaders to analyze and re-design complex business processes that lead to IT application development requirements.
Lead Global projects to collect detailed requirements, analysis and development of information technology performance data collection, management and reporting processes.
Participate in the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the statement of work.
Perform key management activities to ensure quality execution in the delivery of a service or solution, to deliver within constraints such as schedule, features, functionality, and budget, and manage customer conditions of satisfaction.
Lead periodic senior management reviews of projects to communicate project status and present business process improvements.
Collaborate with the Global Delivery team to stay current and involved in understanding the status of the work assigned off-shore relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the statement of work.
4+year college degree in Computer Science or equivalent work experience
4+ years in developer role within an Application Development Organization
• Knowledge of tools and procedures to manage applications within IBM Mainframe environment (Harvest, File-Aid, Abend-Aid, Xpeditor, COBOL, Job Scheduler)
• Analysis & problem solving capability
• Customer focused, Quality Focused, Detail oriented, Process oriented
• Ability to communicate & work effectively with culturally & geographically diverse teams
• Experience with cross-functional teams preferred
• Ability to deliver to schedule
• Working understanding or applied knowledge of application development using:
- Java technologies – Java, Spring, Spring MVC, Hibernate, and Portlets
- .NET technologies– C#, ASP, ASP.NET MVC, and Razor
• Understanding of Java-based portals such as Liferay
• Understanding of web content management systems and best practices
• Understanding of web analytics and best practices
CNO Financial Group, Inc - 14 months ago
CNO Financial Group, Inc., formerly Conseco, Inc., is the holding company for a group of insurance companies operating throughout the United...