Project Leader
MetLife - Bridgewater, NJ

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Job Location

Shaumburg, IL

Alternate Location(s)

Bridgewater, NJ, Atlanta, GA, Schaumburg, IL, Irvine, CA, Dallas, TX, Detroit MI

Job Description

Summary: This position is responsible for the coordinated management of projects contributing to customer implementations in National Accounts. Responsible for providing leadership to the overall project and project team. Will work with customer units to develop project goals, objectives and scope.

Functional Responsibilities:
Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives

Develop and maintain implementation documentation such as: the project charter, schedule, critical milestones, stakeholder identification, communication matrix, action log, lessons learned, etc.

Track all aspects of initiatives such as scope, objectives, deliverables, scheduling, milestones, resourcing, interdependencies and risk management

Interface with all areas involved in initiatives, serving as the central point of contact around project management activities and building strong relationships with key players

Facilitate regular status meetings to manage the program and project plan execution

Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately

Identify, track, escalate and resolve project issues appropriately and timely

Prepare and present status reports/updates to executives

Ensure adherence to compliance controls and quality standards

Evaluate, recommend and implement improvements to the project management process

Supervisory Responsibilities: None

Job Requirements

5-7+ years of non-IT project management experience managing business and/or operational type projects

Preferred Qualifications:
Bachelor's degree or equivalent work experience preferred

Strong project, program and change management skills with a proven track record of managing and executing all phases of project initiatives

Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment.

Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc.

Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc.

Ability to effectively influence and interact/collaborate with team members, partners and senior management

Effectively recognize when to escalate issues to senior management for resolution

Strong interpersonal skills with ability to lead, motivate and support project team

Must possess excellent verbal and written communication skills

Strong negotiation and conflict resolution skills

Proven ability to work effectively across a matrix environment

Ability to champion continuous learning & development

Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)

Knowledge of MetLife’s Group Products and Services preferred

Knowledge of National Account customers and processes a plus

Knowledge of PMBOK methodologies and the Project Management Life Cycle

PMI PMP® certification preferred

Ability to travel approximately 10 to 15%

Job Category
Customer Service

Salary Grade


Number of Openings


Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply
For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 12 months ago - save job - block
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