Bridgewater, NJ, Atlanta, GA, Schaumburg, IL, Irvine, CA, Dallas, TX, Detroit MI
Summary: This position is responsible for the coordinated management of projects contributing to customer implementations in National Accounts. Responsible for providing leadership to the overall project and project team. Will work with customer units to develop project goals, objectives and scope.
Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives
Develop and maintain implementation documentation such as: the project charter, schedule, critical milestones, stakeholder identification, communication matrix, action log, lessons learned, etc.
Track all aspects of initiatives such as scope, objectives, deliverables, scheduling, milestones, resourcing, interdependencies and risk management
Interface with all areas involved in initiatives, serving as the central point of contact around project management activities and building strong relationships with key players
Facilitate regular status meetings to manage the program and project plan execution
Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately
Identify, track, escalate and resolve project issues appropriately and timely
Prepare and present status reports/updates to executives
Ensure adherence to compliance controls and quality standards
Evaluate, recommend and implement improvements to the project management process
Supervisory Responsibilities: None
5-7+ years of non-IT project management experience managing business and/or operational type projects
Bachelor's degree or equivalent work experience preferred
Strong project, program and change management skills with a proven track record of managing and executing all phases of project initiatives
Ability to manage multiple projects/initiatives with competing demands in a continuously changing environment.
Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc.
Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc.
Ability to effectively influence and interact/collaborate with team members, partners and senior management
Effectively recognize when to escalate issues to senior management for resolution
Strong interpersonal skills with ability to lead, motivate and support project team
Must possess excellent verbal and written communication skills
Strong negotiation and conflict resolution skills
Proven ability to work effectively across a matrix environment
Ability to champion continuous learning & development
Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)
Knowledge of MetLife’s Group Products and Services preferred
Knowledge of National Account customers and processes a plus
Knowledge of PMBOK methodologies and the Project Management Life Cycle
PMI PMP® certification preferred
Ability to travel approximately 10 to 15%
Number of Openings
Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
How To Apply
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MetLife - 12 months ago
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