Project Manager, Experience Team
Ascension Health - St. Louis, MO

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The Experience Project Manager is responsible for analysis, research and development, planning, implementation and support of initiatives, projects and other activities central to the Ascension Health Experience and Healthcare that Works. Primary responsibilities focus on assisting Health Ministries of Ascension Health deliver a consistent, exceptional experience and the discovery and transfer of novel and effective approaches to person-centered care. This individual must work collaboratively with leadership of health ministries and the system office in the identification, development and implementation of key initiatives and programs to support the patient experience and achievement of system goals. This includes the development of plans, white papers, research reports, presentations, analyses and other written communication and tools to fulfill project deliverables. In addition, responsiblities include the coordination of system databases and analytical tools as needed. This individual works closely with team members to assess the needs of health ministries providing consulting support as needed.

Responsibilities:
Embrace and live the Mission, Vision and Values of Ascension Health in leadership behaviors, practices and decision-making
Support associates with initiatives, projects and other activities
Collaborate with team members on the planning and implementing of system workshops, webinars and other events to support learning and performance optimization
Provide analytic, research and production support to appropriate department activities
Develop specific tools or programs to support ministries with patient and associate experience
Provide thought leadership, research support and problem solving on key experience priority areas
Support ongoing communication including coordination of system performance reports, and coordination of content on online community

Other Accountabilities:
Promotes, exemplifies and supports the Ascension Health Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication.
Travel on an as needed basis (approximately 30% of time) for Health Ministry assistance, projects and conferences
Carry out special project and duties as assigned

Qualifications:
A Master’s degree in health or hospital administration, business administration or a related field and at least 5 years of healthcare experience
Experience and prior roles can substitute for educational and experience requirements
Knowledge, Skills, and Abilities
Experience using Windows, PowerPoint, Excel, Word, and an electronic mail system (i.e. Outlook)
Strong written and oral communication skills and ability to synthesize information across multiple data sources
Excellent listening and creative thinking skills
Strong organizational skills and ability to establish priorities, meet deadlines, manage multiple projects
Ability to develop relationships, work collaboratively and support diverse project teams
Excellent interpersonal skills and ability to work with people in all disciplines and at all levels of an organization
Proven technical, business and project management skills
A commitment to the mission of Catholic healthcare and personal presence to provide leadership on behalf of Ascension Health
Ascension Health is an Equal Opportunity Employer M/F/D/V

Ascension Health - 22 months ago - save job - block
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About this company
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Ascension Health has ascended to the pinnacle of not-for-profit health care. As the largest Catholic hospital system in the US, and thus one...