Project Manager, Implementation
Passport Health Communications - Wayne, PA

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DESCRIPTION

Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking a Project Manager, Implementation.

REMOTE OPPORTUNITY - Northeast Territories

The Project Manager, Implementation will work with key clients in providing on-site and remote support for Passport's products and to exceed client expectations through superior client relationship management, implementation support, and training.

Responsibilities include: product management with the goal of creating and delivering valuable products for the front-end of the healthcare revenue cycle, managing internal and external requests to satisfy client needs through the use of Passport's products and enhances Passport's value in the market.

Additionally, the Project Manager, Implementation also functions as a technical business process consultant and provides on-site and remote assistance in implementation, training and support.

DUTIES

Product Design
  • Understand the customer's business process and how Passport products support, enhance, and facilitate those processes
  • Pursue and develop a solid understanding of the design architecture and functionality of the products
  • Participate in pre-production business analysis and product development
  • Provide comprehensive product expertise to product upgrades and product testing
  • Gather and document requirements as well as design, write, and implement test plans
  • Work hands on with product teams to validate that new functionality meets the business need
Product Management
  • Clarify external and internal requests including business practices, processes and data flows, including examples of business scenarios
  • Perform gap analysis between current product functionality and business needs and define solutions to gaps
  • Work with product teams to obtain development estimates and costing information for documentation, billing and tracking purposes
  • Work with product management and development to prioritize functionality and slot functionality in the appropriate iteration/iteration plan
  • Assist product teams during the product iteration cycles on internally driven tasks
Client Relationships
  • Triage client issues occurring in the implementation process; provide ongoing consultation by analyzing issues, aligning resources, and facilitating resolutions; may be assigned project management responsibility to manage implementation projects
  • Effectively communicate with internal development and technical support staff to resolve issues; bridge gap between non-technical user perspective and technical IT perspective Assist in designing, writing and implementing test plans to assist customer user acceptance testing
  • Analyze and facilitate resolution of complex issues from internal and external clients
  • Learn, understand, and identify customer problems and recognize core issues
  • Maintain ongoing positive relationships with clients
Sales Support
  • Conduct remote presentations and perform product demos
  • Serve as the Subject Matter Expert (SME) for multiple software applications; Support sales team initiatives related to products
  • Communicate with development and technical/customer support staff to resolve issues
  • Communicate with marketing team to ensure product functionality is translated into user stories
Other Duties as Required.

QUALIFICATIONS

  • Bachelor's Degree in health or other related field ; In lieu of degree 5 years of Patient Access experience
  • Four years experience in a health care setting involving customer service to obtain working knowledge in practices involved in patient admissions and financial counseling as well as services related to insurance verification and managing patient information.
  • Must possess a strong understanding of the healthcare revenue cycle.
  • 3-5 years of Project Management experience.
Equivalent combination of education and experience may be considered.

  • Ability to manage multiple projects at different stages.
  • Must be able to function in a complex, agile, fast-moving workplace and adapt to a changing environment.
  • Superior collaboration and interpersonal communication skills, flexibility and responsiveness.
  • Excellent documentation and communication skills.
  • Presentation and training experience a must.
  • Clinical background a plus.
  • Experience and proficiency in Microsoft Office products.
Product Design
  • Understand the customer's business process and how Passport products support, enhance, and facilitate those processes
  • Pursue and develop a solid understanding of the design architecture and functionality of the products
  • Participate in pre-production business analysis and product development
  • Provide comprehensive product expertise to product upgrades and product testing
  • Gather and document requirements as well as design, write, and implement test plans
  • Work hands on with product teams to validate that new functionality meets the business need
Product Management
  • Clarify external and internal requests including business practices, processes and data flows, including examples of business scenarios
  • Perform gap analysis between current product functionality and business needs and define solutions to gaps
  • Work with product teams to obtain development estimates and costing information for documentation, billing and tracking purposes
  • Work with product management and development to prioritize functionality and slot functionality in the appropriate iteration/iteration plan
  • Assist product teams during the product iteration cycles on internally driven tasks
Client Relationships
  • Triage client issues occurring in the implementation process; provide ongoing consultation by analyzing issues, aligning resources, and facilitating resolutions; may be assigned project management responsibility to manage implementation projects
  • Effectively communicate with internal development and technical support staff to resolve issues; bridge gap between non-technical user perspective and technical IT perspective Assist in designing, writing and implementing test plans to assist customer user acceptance testing
  • Analyze and facilitate resolution of complex issues from internal and external clients
  • Learn, understand, and identify customer problems and recognize core issues
  • Maintain ongoing positive relationships with clients
Sales Support
  • Conduct remote presentations and perform product demos
  • Serve as the Subject Matter Expert (SME) for multiple software applications; Support sales team initiatives related to products
  • Communicate with development and technical/customer support staff to resolve issues
  • Communicate with marketing team to ensure product functionality is translated into user stories
Other Duties as Required.

Passport Health Communications - 20 months ago - save job
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