Project Manager (Logistics)
Agility Logistics - Houston, TX

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Job Description



A Project Manager is responsible for the overall performance of services for clients assigned to their team including construction, engineering, supply chain, and second tier suppliers. This individual reports directly to the Vice President, US Project Logistics Operations and is responsible for the day to day operational activities of their team, working with Business Development to implement new clients, increasing productivity while maintaining the highest levels of customer service and accuracy to internal/external customers. This position must also insure that its team members are in compliance with client contracts, prompt billing of all charges and deep selling of current clients.

  • Responsible for Team budget and profitability *
  • Responsible to work with Business Development with regard to insuring client satisfaction of services, deep selling of existing clients, and support for the implementation of new clients. *
  • Responsible for reviewing and insuring the team is in compliance with management metrics. *
  • Responsible for credit management of customers, attending regular AR meetings, resolving invoicing issues timely and keeping client accounts current *
  • Responsible to co-ordinate product sourcing with other departments to minimize costs by leveraging buying power *
  • Responsible to develop processes to meet client needs *
  • Responsible for continuous improvements of service process to achieve gains in revenues, productivity and quality *
  • Responsible for root cause analysis, corrective and preventive actions with regard to client service failures *
  • Responsible for effective management of personnel to maximize efficiencies *
  • Responsible for motivating project teams to meet required production levels *
  • Sets up regular meetings with Project Team to discuss operations issues *
  • Works with their direct supervisor and HR with regard to hire, discipline, reward, or discharge employees *
  • Performs other responsibilities and completes tasks as directed by VP Operations of their respective division *
  • Exercises discretion and independent judgment in regards to matters of significance as it relates to respective team *
  • Ensures compliance with customer requirements, customer contracts, quality goals, service levels, performance standards, and KPIs *
  • Attends regular meetings with VP Operations to discuss operations issues and business development leads *
  • Works closely with VP Operations to ensure that they are fully informed of client complaints and celebrate wins and successes *
  • Owns & is responsible for the P&L for their respective division *
  • Responsible for ensuring client satisfaction of services, deep selling of existing clients, and support for the implementation of new clients as assigned *
  • Responsible for training staff on customer services, corporate, regulatory and industry changes or requirements and coordinating with Human Resources *
  • Exercises the authority to hire, discipline, reward, or discharge employees with Human Resources involvement

Job Requirements

  • 2+ years of Project Team Leadership experience or equivalent outside supervisory experience *
  • 5+ years experience required in a sales/ customer service role *
  • 5+ years experience in Freight Forwarding, Logistics, Customs Brokerage, or related fields *
  • 7+ years experience in project forwarding *
  • Experience in coordination of all required documentation needs and subcontracted services to meet client contractual requirements *
  • Comfortable using metrics to manage staff and drive improvements *
  • Polished verbal and written communications skills *
  • Proactive approach to solving problems *
  • Understand negotiations / rate structures, marine insurance, export regulations, L/C's, INCO terms, and Carrier terms
  • Excellent customer service skills *
  • Excellent leadership & customer service skills *
  • Team player with ability to work with cross-functional teams and all levels of management *
  • Ability to work under time pressures *
  • Ability and experience in managing others and prioritizing work *
  • Ability to train and instruct others on how to perform tasks *
  • Accustomed to working in a fast-paced, dynamic environment *
  • Ability to motivate employees to achieve operational excellence

English is the principal language for this position This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment


Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required


This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

About this company
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From our roots in emerging markets, Agility brings efficiency to supply chains in some of the world's most challenging environments,...