dunnhumby is the leader in personalizing the world’s experience of retailers and brands. Analyzing data from over 350 million people in 25 countries, we help companies put customers at the center of every decision. We use our insight to improve customers’ experience of stores and communications to earn their lifetime loyalty.
Our work with some of the world's biggest retailers and brands has demonstrated that companies which deliver value to customers through personalization become and stay their customers' first choice. This strategic approach to putting the customer first in business improves our clients' like-for-like sales and profit margins – or, put simply, their brand value.
dunnhumbyUSA is a joint venture of The Kroger Company and London-based dunnhumby. Employing more than 1,500 people in 30 offices in Europe, Asia and the
, dunnhumby serves a prestigious list of companies including The Kroger
, Tesco, Coca-Cola, General Mills, Kimberly-Clark, Macy's, Panera Bread Company, PepsiCo and Procter & Gamble. The dunnhumby Group also includes the Word of Mouth marketing experts BzzAgent and price optimization company KSS Retail.
The Technical Project Manager role provides an opportunity to work within a global team of highly skilled technical professionals, providing consultancy, development, architecture and operational services to our client(s).
This role is Cincinnati-based but is part of the New York-based client engagement team’s
Process, Business Integration, and Solutions Scaling
The group is comprised of Process Consultants, Project Managers, and the engagement’s Program Manager. Together, the team’s purpose is to increase the utilization of customer insights across the client’s business by making the application of customer data more universally available and position it as an important, useful, and easy to access source of data.
The purpose of this role is to manage and deploy successfully data services and application development projects that meet client business objectives.
The Technical Project Manager will act as the authority on development projects within the client engagement supports Data Services Group, US Products Team, and NYC-based Process Team associates dedicated to the client engagement.
Potential candidates must be capable of working in a fast-paced environment and in a culture that fosters passion, curiosity, collaboration, and courage in an evolving corporate and global organisation.
This person will be challenged to hit the ground running and assume ownership of data services and application deployment projects.
We are looking for high energy, dedicated, and delivery focused individuals to join our team.
The work spans all across multiple client engagement work streams and requires consistent excellence in three key areas:
Proactive thinking and
Anticipate, plan and execute in ways which help drive and increase the efficiency of our engagement.
Leadership and collaboration:
Coordinate and collaborate with leaders and team members across the engagement, internally within dunnhumby, and externally with Clients.
Lead cross functional project teams to common goals and outcomes.
Seeing the big picture
Champion the value of Project Management by modelling the way, internally and externally, by demonstrating and coaching program and project management principals and best practices.
The Project Manager must strike the appropriate balance between too much structure and not enough, ensuring a level of detail sufficient to align activities across multiple work threads to business objective in order to achieve success.
Role Objective and Accountability
The Technical Project Manager will be responsible for planning and managing the successful development and deployment of technology projects for our client engagement.
This person ensures project deliverables are in line with business objectives, time, budget, scope, and quality constraints and aligns ways of working are aligned across the various dunnhumby functions, client teams, and client stakeholders involved.
Specific to the client engagement, the Technical Project Manager
supports the Data Services, Application Development, and Process Team solutions scaling initiatives and works directly with the client’s IT Project Management counterparts to ensure seamless solution deployment.
Successful candidates are proactive and demonstrate highly-skilled project management expertise, strong technical acumen, and the ability to balance detailed complexities against an understanding of the big picture.
Lastly, excellent communication at all levels within the project environment, strong leadership qualities, and the ability to adapt to a dynamic and a geographically disbursed project environment is required.
Provide highly skilled technical project management support to the Data Delivery, Application Development, and Process Team project leads dedicated to the development, delivery, and continuous improvement of data services and scalable client solutions
Manage multiple technical projects that tie to an overall Solutions program for our client, coordinating with Program Manager and project managers across internal and external teams
Specific responsibilities related to the client engagement:
Own and maintain the Project Manager (PM) Log, Data Roadmap
Manage regular interactions with Client Project Management and technology teams to determine project priority, scope, and timelines
Ensure Data Roadmap projects are aligned to statement of work initiatives and technical project dependencies are identified
Track and monitor related Core Delivery and Data Solutions Group (DSG) projects
Develop and execute plans for testing, solution deployment, and support model ensuring that process controls and failure points are identified
and that contingency plans are established with the appropriate governance
Partner with the Process Team to define and document functional requirements and the technical teams to define the technical requirements, managing the change control process, and development phasing
Project Management responsibilities:
Define project charters, objectives, scope, approach, milestones, deliverables, and change control procedures ensuring these are clearly defined and manageable
Recommend appropriate project team structures and ensure that assigned resources are capable and properly equipped to complete assigned tasks
Identify and manage dependencies across all project stakeholders and contributors, within a project and between projects
Surface risks and issues and determine when to escalate, take ownership, and steward the necessary conversations to resolve providing advice on available options
Ensure that accurate risk assessments are prepared and communicated to the appropriate stakeholders
Deliver accurate and timely project status reporting that provides centralized visibility and effective status communications to internal and external stakeholders
Establish and invoke project governance to ensure appropriate project oversight, timely escalation and resolution of issues, and productive cross functional interactions, and adequate contingency planning
Define control/critical failure points and develop appropriate contingency plans assigning process ownership and defining procedures and clearly communicating the conditions under which contingencies are to be invoked
Establish and maintain the project time reporting structure in support of program reporting, estimation, and budgeting
Keep abreast of dunnhumby and external project and program management best practices and ensure that all teams are using the best tools and processes available
Build trusted partnerships with internal stakeholders and client partners
Key Job Requirements, Skills, and Core Competencies
Bachelor’s Degree required; degree in business information systems or
information technology related field preferred
PMP certification, or equivalent professional project management certification
At least 2 years of Technical Project Management experience managing projects in the data management and/or application development space with a proven track record of delivering commercial/client-focused technical projects
Experience in software system design, selection, and/or implementation projects, including the definition of functional requirements is helpful
Experience with retail, consumer markets, or retail banking company or client helpful
Experience with both Waterfall and Agile development techniques including iterative development, refactoring, unit testing, automated build tools
Experience implementing project management processes in a medium or large organisation
Broad technical background and exposure to technologies including
.NET / C#
Web applications (including ASP.NET)
CSS / HTML
Relational databases and SQL
Data warehousing and analytic tools
Experience working with virtual teams across different geographies and time zones
Experience working in an environment with a strong customer focus
Skills, and Core Competencies:
Excellent project management skills; ability to develop and manage detailed project plans within and across multiple work threads
Working knowledge of release management principles and practice as well as formal testing and deployment methods throughout release cycle (including system, regression, and UAT testing)
Ability to lead and facilitate collaborative team interactions, across multiple constituencies, in order to ensure successful and timely project deliverables
Ability to surface risks and effectively determine when to escalate, take ownership, and steward the necessary conversations to resolve issues
Quick learner possessing strong analytical thinker with creative problem solving ability
Extremely flexible with excellent time management skills and the ability to effectively manage competing or changing priorities
Exceptional listening as well as oral and written communication skills; ability to synthesize important information quickly, capture action items, and ensure timely follow through
Strong diplomacy and negotiating skills; effective management of both senior project stakeholders and junior team members as well as technical and non-technical audiences
Ability to simplify and streamline complex concepts and processes
Ability to understand complex technical systems comprising many different hardware and software components, especially web application architectures
Inquisitive with excellent attention to detail
Results-oriented; must demonstrate self-initiative and drive and be capable of operating effectively in a fast-moving, evolving and dynamic environment
Ability to operate effectively in ambiguous situations, or unsophisticated corporate environments, and work to bring clarity and purpose to the team and its objectives
Must be able to work independently and demonstrate initiative and proactive thinking
Proficient in following Microsoft Office applications: Project, Power Point, Excel, Visio, and Word
dunnhumby is the world’s leading customer science company. We analyse data and apply new insights from more than 400 million customers...