Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.
Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.
The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.
Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.
The role of the Project Manager manages and delivers projects and change for Sales and Service as well as representing Sales and Service on bank wide initiatives. Projects and change may include small internal implementations, issue resolution and remediation, partner launches and large strategic initiatives.
Key Accountabilities (95%)
Implement project lifecycle methodology throughout all technical and partner related projects
Development of business and technical requirements that encompass all S&S functional areas and applications, including: CCD, BPM, IVR, MIS, Workforce Management, Training, Communications, Risk &Control, and Quality.
Provide detailed project information to S&S functional areas to facilitate completion of project related tasks.
Participate in and lead cross-functional project meetings while documenting, prioritizing, scheduling, and launching project features
Solicit and incorporate feedback from Departmental Leadership when developing and enhancing processes
Provide Training, Communication, MIS Account Management, and Operations Teams with project details required to produce training, procedures, communications, and reporting
Proactively identify, document, and develop plans for mitigating risks
Ensure communication through all projects with those responsible for release management and partner relationship management
Transition completed features to QA for creation and execution of testing. Ensure appropriate test plans are developed and executed.
Post-production quantitative and qualitative analysis of project performance
Build relationships with key business owners in order to continue growing the business
Communicate appropriately and effectively with colleagues from all departments and all levels across Barclays
Control Objective (5%)
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
All mandatory training completed to deadline and understood within given timescales.
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
Bachelor's degree and/ or equivalent work experience
4+ years experience in Project Management
2+ years experience in Customer Service Operations Management
Strong verbal and written communication skills, including proven persuasion, negotiation, and presentation
Proven interpersonal and Leadership skills
Excellent decision making, problem solving, and conflict resolution skills
Strong prioritization and organizational skills
Results driven, with a commitment to continuous process improvement and quality
Ability to self-direct and motivate with minimal managerial direction.
Proficient in Microsoft Office, including MS Project
Barclays - 20 months ago