Project Support Coordinator
Austin HR - Austin, TX

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DESCRIPTION

The Wi-Fi Alliance is seeking a project support coordinator to manage membership technical inquiries and provide general support and coordination to program management team for industry-driving trade association.

Reports to Senior Operations Manager.

Duties
  • Provide exemplary customer service and support to Wi-Fi Alliance members and staff.
  • Work with cross-functional teams, to resolve and respond to member inquiries in a timely manner.
  • Defines, documents and manages smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices.
  • Provide project management support on an as-needed basis for various projects.
  • Provide task-level coordination for various projects.
  • Ensure that relevant documentation is completed correctly and provide general administrative oversight for projects and pieces of work.
  • Work with internal/external functional teams in order to gather and document requirements.
  • Work with stakeholders to identify and manage conflicting tasks and adjust priorities
  • Ensures key stakeholder engagement in all initiatives and collaborates across the business to get things done.
  • Other duties as required.
DUTIES

Skills/Behaviors

  • Ability to understand and explain technical concepts
  • Thrives in multiple-stakeholder environment; strong customer-service orientation
  • Meticulous attention to detail and strong quality orientation
  • Excellent written and verbal communication skills
  • Good presentation, questioning and listening skills.
  • Strong time management skills, with demonstrated ability to plan and organize multiple projects simultaneously.
  • High level of initiative; self-starter and ability to work in a team environment.
  • Results-oriented (success measured by member retention, acquisition, and satisfaction)
  • Ability to assemble information from multiple sources and create strategic recommendations
  • Strong interpersonal skills and ability to work with multiple international cultures
  • Embraces small company environment (no job too big or too small)
  • Enthusiastic learner, adaptable personality
QUALIFICATIONS

Experience
  • 2 to 4 years membership, customer service and/or technical support experience
  • At least 2 years in project management or project support role
  • Requires US and international travel (15% or less)
  • Position located in Austin, TX-no relocation
Education
  • Bachelor's degree
Skills/Behaviors

  • Ability to understand and explain technical concepts
  • Thrives in multiple-stakeholder environment; strong customer-service orientation
  • Meticulous attention to detail and strong quality orientation
  • Excellent written and verbal communication skills
  • Good presentation, questioning and listening skills.
  • Strong time management skills, with demonstrated ability to plan and organize multiple projects simultaneously.
  • High level of initiative; self-starter and ability to work in a team environment.
  • Results-oriented (success measured by member retention, acquisition, and satisfaction)
  • Ability to assemble information from multiple sources and create strategic recommendations
  • Strong interpersonal skills and ability to work with multiple international cultures
  • Embraces small company environment (no job too big or too small)
  • Enthusiastic learner, adaptable personality

Austin HR - 17 months ago - save job - block
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