There is no greater calling or opportunity for a fluid management company than today’s challenge – helping customers protect people, the environment and our natural resources. Together we are implementing technologies that purify and conserve water, consume less energy, make alternative energy sources possible and practical, advance medicine and minimize emissions and waste. Our collective efforts are enabling a greener more sustainable future.
Pall is a Fortune 1000 materials science and engineering company with the broadest filtration, separation and purification capabilities in the world. Our process and product enabling technologies help our customers make good products better, safer and even possible. We provide innovative products to customers in health care, biotechnology, pharmaceutical, semiconductor, municipal drinking water, aerospace and industrial manufacturing markets.
Headquartered in Long Island, NY, Pall has operations in every major country.
Primary Areas of Responsibility:
Serve as Property Administrator over Government Furnished/Owned Property (GFE) and Customer Furnished/Owned Property
Serve as Coordinator for Customer Warranty Return Claims
Serve as Records Retention Coordinator
Areas of Responsibility:
Responsible for facilitating overall warranty return process
Interface with assigned customers as required facilitating warranty transactions
Maintain good customer relations to assure continuing and growing sales for the Company
Influence interactions with other functions and activities within the Company so as to establish an effective and positive work environment
Responsible for SAP transactions related to specific accounts
Property Administrator - GFE/CFE:
Establish records for all assets that are purchased, fabricated, furnished by the Customer, parts removed or recovered, contract transfer, or returned to rework, processing, or repair under warranty
Maintain the property records/databases, along with assistance from other designated organizations, in a manner that meets the requirements of Company policies and applicable Government regulations
The databases must be established and maintained in real-time in order to meet government and customer requirements/compliance
Ensure that records contain current descriptive, historical, financial and contractual information sufficient for effective control and comprehensive reporting
Ensure that records are supported by documents evidencing requests, requisition, receipt, disbursement, turn-in, damage/destruction, retirement and disposal. (Records can and will be in both electronic and paper format).
Maintain records of identified Government/Customer property in the Property Management System. NOTE: Supply Chain will need to maintain records of receipt and issue of material in a Supply Chain material management system that reflects stock levels in accordance with contract provisions.
Maintains, approves, or delegates a voucher/document number for the control and accounting of individual documents supporting property transactions except those affected on documents that already have control numbers.
Voucher documents include but are not limited to: DD Form 1149, DD Form 250, DD Form 1348-Inventory Adjustments Disposition and other documents necessary to meet contractual requirements
Ensure physical inventories are conducted by Property Management or assigned representative from other functional organizations Note; If scanners are not utilized and Property Management performs inventories prior authorization from a Government Property Administrator is required and scheduled within requirements as set by government or customer requirements.
Assist in creating and implementing Pall’s warranty/non-MRO customer return procedures.
Create, maintain and track status and disposition reporting of all warranty items.
Conduct planning/training/analysis sessions with the MRO Group and applicable business & accounting/finance teams.
Engage the Customer in the assessment, evaluation and disposition of warranty & non-MRO return items.
Build customer relationships to facilitate warranty transactions.
Coordinate resources to present “One face to the customer” working with MRO Coordinators/Business Teams and operations personnel.
Establish written and SAP system procedures for warranty/non-MRO customer return procedures.
Record Retention Coordinator:
Responsible for the operation of the company's records management program; with the advice of the Corporate records management committee develops and implements records management policy and procedures for the company; works with company administration to assure compliance with records management program; trains and assists departmental staffs in effective records management techniques; assists Strategic Supply Chain with review and management of contract(s) with records management service providers including off-site records storage facility. Coordinates records transfer, and on-and off-site records storage; performs related work, as required.
Maintain company records management manual. Develop, implement and maintain company policies and procedures for management of records, participating in the planning of information systems and applications to ensure that records retention and information governance requirements are incorporated in the system design.
Work closely with the various functions on any issue which might have an impact on information management policies and procedures. Advise and consult on the effective implementation of document management systems, content management systems, knowledge management systems, imaging systems, records and file management applications, and other technologies for the storage and retention of company records.
Develop retention schedules for all company records; obtain appropriate approvals for schedules and schedule changes and review schedules annually to assure completeness and appropriateness.
Develop and maintain uniform classification systems as appropriate. Provide equipment and supplies standards for the maintenance of records and other information; approve purchases of systems, equipment and supplies for records-related purposes.
Manage the storage of all records kept on-and off-site, including production documents. Provide storage capability for records so scheduled; insure destruction of all records in accord with approved schedules.
Manage litigation hold process, identify records to hold, track hold process, and communicate such with business units.
Work with operational staff and information systems staff to assure that appropriate procedures for managing electronically stored records are in place
Provide for a vital records program that assures cost-effective protection for important Company records. Work with company staff responsible for security and disaster recovery to assure that vital records are protected.
Develop and implement in-house records management training programs in cooperation with Human Resources.
Assures maintenance of databases applications for records management, indexing and classification. Directs, coordinates, and supervises personnel and other resources necessary for the successful operation of the records management program.
Job Knowledge, Skills, and Abilities:
Ability to work independently is required.
Demonstrated strong work ethic and influencing skills.
Professional demeanor with customer contacts.
Strong interpersonal communication skills (verbal presentation and written).
Must have ability to analyze complex account information.
A commitment to follow-up is essential for success.
Self-starter with history of innovation and creative problem solving.
Familiarity with computer software (Lotus Notes, Microsoft Office, Excel, Access).
SAP experience strongly preferred
Must be team oriented, self-motivated, energetic, professional and be an effective problem solver
Must be able to motivate, evaluate and develop cross-functional relationships.
Must be able to work with adjacent groups in daily production and status.
Must be able to communicate effectively internally and externally.
Education and Experience:
Bachelor’s degree (business/accounting/finance) strongly preferred.
Minimum of 5 years in customer service or related experience.
Must possess excellent verbal and written communication skills.
Must have the following proficiencies as it relates to MS Office: MS Word—Excellent, MS Excel-Excellent, and MS PowerPoint—Intermediate. MS Access – Excellent.
For consideration, please list your minimum hourly salary requirement.
Pall Corporation is an equal opportunity employer.
With operations around the globe, Pall is not small. The company operates two businesses globally: Life Sciences and Industrial. The Life...