King County Housing Authority, a high performing nationally recognized leader in affordable housing is currently recruiting for a talented and passionate Property Manager Specialist to work in Bellevue, WA.
This is clerical and administrative work for housing programs and is typically performed at a property site. Work includes a variety of assignments including tenant and applicant contact, tenant file processing, and administrative and office support functions. Receives and directs applicants and tenants, answers questions, takes complaints and/or requests for work orders, and assists and/or refers tenants based on individual issues presented. Determines continuing eligibility for housing assistance, calculates client rent portions based on program requirements; documents and maintains case files and on-line records. Enters, tracks and closes work orders for maintenance requests as well as time records for property staff and functions. Data entry, processes purchasing requests, qualifies applicants for housing opportunities, completes new leasing and vacate paperwork for clients.
THE IDEAL CANDIDATE MUST COMPLETE THE ONLINE APPLICATION, SUBMIT RESUME AND COVER LETTER DESCRIBING YOUR QUALIFICATIONS.
THIS POSITION IS REPRESENTED BY OPEIU/LOCAL 8 UNION AND MEMBERSHIP IS REQUIRED AT THE TIME OF HIRE.
This section serves to illustrate the more typical aspects of the work indicative of the classification. The primary functions of the classification are not to be considered a detailed description of every duty of each position allocated to the classification. The responsibilities and essential duties typically performed by positions allocated to this classification on a frequent and recurring basis include:
1. Serves as point of contact for residents, applicants and the general public; answers phones, greets applicants, tenants and visitors; explains process and procedures, answers questions, assists applicants with application process, listens and assists and/or refers tenants based on concerns and problems.
2. Process move ins, move outs and transfers; prepares paperwork and packets; schedules inspections add data into system; processes vacates and close out work orders; prepares charges and move out statements for residents; tracks time for filling unit vacancies. May conduct housing orientations.
3. Processes annual and interim reviews of tenant eligibility; sends out annual review packets; tracks and processes for completion with tenants; processes income and asset verifications by contacting other sources; reviews letters and calculates annual rent; determines resident rent assessment and enters such in computer system; submit to property manager for approval.
4. Receives and reviews tenant applications; answers applicant questions; may forward applications to Central Applications Center.
5. Enters maintenance work orders into computer systems; enters hours worked and transfers inventory; charges tenants when closing work orders.
6. Prepares records and processes correspondence.
7. Orders supplies and materials; enters requisitions; receives supplies; enters data into the system; assists with inventory corrections and orders office and maintenance supplies; forwards relevant data to accounting.
8. Tracks and records timesheets of all staff hours; tracks regional crew hours when assigned to property, sends maintenance work orders to regional crews.
9. May receive, review and forward applications to Central Applications.
10. Answers phone and fax and provides information to others; opens, sorts and distributes mail.
11. Prepares monthly annual reviews; sends out or provides annual review packets for tenants; verifies income sources; reviews the annual review packet with tenants; sends for verifications and assembles new housing folders for residents.
12. Adds family members to leases; prepares applications for additional family members; verifies all income sources, criminal information, past landlord information, and INS information; notes poor landlord history, criminal history and missing documentation cards.
13. May maintain property office files and records.
14. May serve as main point of contact in the temporary absence of the property manager with available guidance from the regional manager including, but not limited to, such activities as conducting inspections, handling complaints and processing legal papers.
15. Maintains consistent and reliable attendance with the ability to arrive on time.
Qualifications and Competencies:
The qualifications and competencies required to perform the duties and responsibilities of this classification are:
Work requires knowledge of modern office practices and procedures.
Work requires the ability to prepare and maintain records and reports, ability to interpret data and make conclusions of meeting eligibility, ability to perform arithmetic calculations, ability to ability to use tact, discretion and courtesy in dealing with tenants and others, ability to maintain files, ability to communicate clearly and effectively orally and in writing sometimes with English language impaired contacts; and skill at entering information into a computer.
Knowledge of subsidized housing programs is preferred. Certified Occupancy Specialist certification is preferred.
A typical way to obtain the qualifications and competencies is:
- Work requires a high school diploma or GED and two to three years experience, or an equivalent combination of education and experience.
- Valid Washington State Driver License and acceptable driving record at time of appointment and throughout employment is required in this position.
- Candidate is required to demonstrate consistent and reliable attendance with the ability to arrive to work on time.
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.