Supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property, while protecting the company investment. Trains and supervises on-site personnel. Works with administrative division staff, other site managers, other management company employees, outside vendors and service providers. Utilize management skills to train, motivate and empower our associates to reach their goals and those of our property.
ESSENTIAL DUTIES AND TASKS:
1) Schedule, supervise and direct the daily activities of all on-site staff.
a. Prioritize, assign and monitor daily activities, service requests, make-ready
priorities and construction projects.
b. Conduct training, coaching and disciplinary action, as needed, per standards of the management company.
c. Complete performance appraisals as scheduled.
d. Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
e. Supervise management of inventory system in conjunction with maintenance
supplies and personnel.
2) Responsibility of fiscal budgetary compliance to approved operation budgets.
a. Complete budget preparation, and annual property inspection for same.
b. Maintain a budget control log and reviews financial statements monthly.
c. Achieve budget goals regarding occupancy, expenses, etc.
d. Review monthly income and expense reports and report on any variance from
e. Negotiate for supplies and services with vendors and contractors to achieve best possible prices.
f. Obtain purchase orders per policy and advises supervisor of any expense overages.
g. Ensure all invoices are processed/posted on a daily basis per company standards.
h. Maintain cash receipt journal, daily and monthly reports.
3) Compliance with management company personnel and operations policy and procedures and
compliance to company standards.
4) Provide effective marketing and communications, including advising management of
pertinent issues as related to the community, market, or other respective issues.
5) Plan, promote and implement effective Resident Retention program.
Extensive mobility. Must be able to perform the physical functions of the position, which includes walking the property, climbing up to four flights of stairs to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture and lifting of supplies (may be accommodated for lifting).
High School Diploma/GED with two years demonstrated success as an assistant or property manager in previous work or customer service and sales. Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of insurance and valid driver’s license in state of residence. Must be bondable.
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination.
SPECIALIZED SKILLS AND KNOWLEDGE:
• Experience in managing/leasing multi-family properties,
• Ability to supervise staff,
• Bookkeeping experience,
• Ability to communicate effectively, safety conscious,
• Ability to assert yourself, preference for detail work,
• Ability to work well under pressure, self-motivation and self-direction,
• Ability to work with/without direct supervision
• Ability to become a team leader.
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