Protective Services Hotline Specialist (2 Positions)
Dept of Social Services - Richmond, VA

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NOTE: Wage (P-14) employees are limited to working a maximum of 1500 hours in a 365-day period, calculated from the first day of employment. This position averages no more than 29 hours a week. Wage positions carry no benefits.

Respond to child and adult protective services hotline calls; refer reports of child and adult abuse and neglect and non-caretaker sexual assault. Counsel and refer customers to community based programs for service. Respond to inquiries of child and adult protective services. Utilize computer to input data and generate documents.

Minimum Qualifications
Knowledge of the principles and practices of child welfare services, particularly Child and/or Adult Protective Services; ability to communicate effectively orally and in writing; ability to collect and analyze information; and ability to analyze and interpret as appropriate, federal and state laws, regulations, policy and procedures. Ability to working independently, collaboratively, and as a team member; communicating effectively, both orally and in writing with internal and external customers; organizing priorities and managing workload and using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and database software.

Preferred Qualifications
Bachelor's degree in the human services field preferred. Social Services internship and/or experience are desirable

Special Requirements
Employment will be contingent upon successfully passing a criminal history background check. Applicants must be able to work a flexible schedule to include days, evenings, nights, weekends and holidays. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

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Administered by the Department of Social Services, in partnership with the Department of Labor, the program offers eligible South Dakotans...