Provider Relations Coordinator
New Directions Behavioral Health - Kansas City, MO

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New Directions Behavioral Health, founded in 1995, is dedicated to helping people find a healthy balance and improve health through positive change. We offer managed behavioral healthcare, employee assistance, organizational consulting, and health coaching programs.

As behavior change experts, we provide a full range of proven practices to help individuals attain healthier and more balanced lifestyles. In fact, we serve the behavioral health needs of millions of people in Kansas, Missouri, Arkansas, and across the nation.

New Directions is the fastest growing behavioral health care company. Our services have earned national recognition and awards for innovation and best practices. And we are accredited by NCQA as an MBHO and by URAC for utilization management and case management.

New Directions Behavioral Health is seeking a Provider Relations Coordinator to work in our Kansas City, MO office. The Provider Relations Coordinator will be responsible for credentialing and re-credentialing network providers.

The Provider Relations Coordinator’s Key Responsibilities include:

Assist in the development of networks of mental health providers by telephoning individuals and hospitals (hospitals, clinics, medical centers) to determine the services offered.

Credentialing and re-credentialing providers/facilities and enter demographic information into CACTUS software.

Communicate in writing and by telephone with regulatory agencies, insurance companies, education organizations and others to verify information.

Perform other duties to support other Network Operations accountabilities.

Required Qualifications:
Two years of college with some office work experience, or three years credentialing experience in lieu of college

Proficient in computer software such as Word, Excel

Good, demonstrated verbal and written communication skills

Well organized and detail conscious

Preferred Qualifications:
College degree

Work experience in a setting that required compliance with JCAHO or NCQA standard

Medical records training

CACTUS software experience

If you’re ready to join a team of professionals that are dedicated to making a difference, we want to hear from you!

New Directions Behavioral Health is an Equal Opportunity Employer M/D/V/F.

We offer a very competitive compensation and benefits package.

For consideration, please apply on-line at

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