Provisioning Analyst circuit provisioning for telecommunications company
The Woods Group - New York, NY

This job posting is no longer available on The Woods Group. Find similar jobs: The Woods Group jobs

Adopt and continuously improve support management tools and self-service resources to provide customers with highly effective and responsive support options.
  • Manage and maintain customer voice reporting requirements through propriety and/or customer provided systems and tools including, but not limited to, inventory, performance, exception, operations metrics, and audit.
  • Maintain customer voice inventories including updates for new orders, relocations, cancellations, disconnects, ad-hoc updates as required.
  • Ensure high level of client satisfaction and make sure timely responses are consistently provided.
  • Ensure appropriate level of customer communication around issues, orders and/or reporting requests and that regular and frequent updates are provided.
  • Communicate customer status, concerns, and escalations to Customer Support Manager as needed.
  • Manage adherence to customer Scopes of Work, SLAs or other performance regulating documentation specifically related to Order Management, Circuit Provisioning, Reporting for trading communication services.
  • Understand customer business requirements for ordering voice services and communication technology and define and document processes to deliver in accordance with expectations.
  • Work effectively with third-party partners as needed to deliver services to the client.
  • Adhere to customer change control procedures and insure all paperwork is completed accurately and in a timely manner.
  • Demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of stakeholder groups.
  • Must be comfortable working with global teams across multiple regions.
  • Ordering T-1, T-3, E-I and E-3 lines. Ethernet, FXO, FXS are a major plus.

  • The Woods Group - 18 months ago - save job - block
    About this company
    The Woods Group is an executive search firm, focusing on positions in New York, New Jersey and Connecticut, as well as nationwide. We...