Provisioning Coordinator
Peak 10 - Charlotte, NC

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The Regional/Market Provisioning Coordinator will be the main point of contact for all customers during their

implementation phase of any Peak 10 service. Candidates will need to be extremely capable of providing timely

and professional communication both internally and to customers. Provisioning Coordinators must have a strong

understanding of technology and the steps required in order to take a customer from contract signing to

completed installation. Strong time management and delegation skills are a must.

Key Responsibilities:
  • Act as Single Point of Contact for Customer Installations
o Maintain constant and professional communication with customers through onboarding and

provisioning process

o Work with customers on information gathering as it relates to installation of Peak 10 services

o Provide project management oversight for customers during provisioning

o Act as liaison between Peak 10 operations and customer technical contacts to execute required

installation tasks

  • Manage Tasks and Timeframes for Implementations
o Work with Peak 10 Provisioning Tools to delegate tasks to the proper resources

o Set proper expectations on completion dates and time required to install service

o Document all relevant information and updates pertaining to workflow progress

  • Oversee Quality Assurance and Customer Transition
o Perform QA checks on all tasks and work being performed on behalf of customer onboarding

o Manage the transition from provisioning to ongoing Peak 10 Support

o Clearly communicate and document customer acceptance of Peak 10 hand-off

o Introduce Peak 10 Support Tools and Processes to customer contacts

  • Forecast, Report and Track Market Backlog
o Accurately track and update all market level provisioning tasks for forecast purposes

o Maintain ongoing report of task status and expected delivery dates

o Monitor performance of resources to ensure timely delivery of turnover

  • BS in technical related field
  • Demonstrable time management skills
  • Excellent people and proactive communications skills
  • PMI Certification desired
  • Strong attention to detail, and a capacity to follow procedures and provide feedback for process

  • Familiarity with various server, application, and network technologies including:
  • Microsoft Server Technologies (AD, IIS, SQL, Exchange, SharePoint, etc…)
  • VMWare and/or other virtualization technologies
  • Linux (or other *nix platforms)
  • LAN / WAN Architecture
  • Systems Monitoring and Data Protection
  • Security (Firewall, IDS/IPS, Policy, Best Practices)

About this company
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Peak 10 provides data center management, Web hosting, and other services from nearly 20 data centers located in Florida, Georgia, Kentucky,...