Under the supervision of the EMS Manager, and within guidelines established by the EMS Act and rules adopted there under, plans, coordinates and evaluates EMS training and certification activities; plan, coordinates and provides licensure and inspection activities; plan and coordinates complaint investigations and recommends appropriate action; and provides technical assistance and information to EMS licensees and certificants. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Provide training and technical assistance to EMS licensees and certificants and provide information on EMS services and affairs to the public. Prepare goals and objectives, plan and conduct training courses for EMS coordinators, instructors and license holders. Assist EMS licensees and certificants with quality management, mutual aid agreements, protocol development, grant proposals, variances and carries out interventions as appropriate.
Essential Job Functions:
Investigate complaints relating to EMS licensees, certificants and/or EMS related affairs. Develop and carry out investigative plan, document findings and make recommendations for action to the Enforcement Review Committee. Testify as expert EMS witness at related hearings. - Coordinate, approve, and monitor EMS training and certification activities within the group in compliance with the EMS Act and rules and policy adopted there under. As assigned will participate in advisory councils and assist in development of program goals, objectives and evaluation activities. Review, evaluate and approve course applications. Monitor and evaluate training sites and activities, and prepare written reports of findings. Process training and certification data. Coordinate, schedule and conduct EMS Instructor certification examination activities. Evaluate instructional and skills testing activities of independent coordinators and instructors. - Coordinate and provide license survey activities within assigned area to comply with the EMS Act, rules and policy adopted there under. Perform regular inspections associated with licensing survey requirements. Evaluate and process license application packets and related data for compliance with the EMS Act. Compile data to support issuance of provider license and insure timely delivery to provider. Use computer for inputting and retrieving data and word processing. - Assist with public relations activities as requested including appearances at public hearings, open forums, commissioner’s court, city councils, etc. as an EMS expert. With leadership and guidance from the Group Manager will serve as a liaison and coordinate with central office, local trauma councils and other EMS entities regarding Trauma Systems Development, Grants Projects administration and public information. Research, interpret and disseminate standards, policies, rules, and definitions pertaining to regional EMS constituents. Uses computer for inputting and retrieving data and word processing to include Microsoft Word; Excel - Other duties as assigned to include disaster response activities. This position may serve in the DSHS or EMS Multi-Agency Coordination Center, State Operations Center, regional and/or local operations centers, joint field offices, Disaster District operations centers, or to be deployed to an affected area of the state during the response to and/or recovery from an all hazard event. This position may on an as-needed basis to assist with a response and/or recovery effort because of their subject matter expertise and/or experience; or assist with maintaining continuity of operations.
Knowledge Skills Abilities:
Knowledge of EMS laws and rules Knowledge of EMS standards of prehospital care Knowledge of how to treat a critically injured or ill patient Knowledge of the operations of an EMS provider Knowledge of agency administrative rules, regulations, policies and procedures and the ability to interpret/apply them Knowledge of modern office practices and administrative procedures Skill in relating complex information verbally and in writing Skill in the use of current computer systems and programs, including word processing, database, internet, and email Skill in proofreading and editing correspondence for grammar, punctuation, and clarity Skill in providing customer service Ability to interpret public health laws and regulations Ability to develop and implement administrative procedures and to evaluate their effectiveness Ability to perform detailed tasks with a high degree of accuracy Ability to make independent judgments Ability to exercise good judgment in problem solving Ability to establish and maintain effective working relationships with supervisors, coworkers and stakeholders Ability to deal with the public Ability to communicate effectively both orally and in writing Ability to prioritize multiple tasks and meet deadlines Ability to deal with Panels/Boards Ability to maintain strict confidentiality of cases Ability to build and carry out an investigation
Registration or Licensure Requirements:
Must possess a valid Class C Texas driver’s license, or equivalent license from another state. Employee must meet and maintains an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS policies to operate vehicles
Initial Selection Criteria:
Preferred current certification as an EMT, or EMT-I or EMT-P or License Paramedic, EMS operations experience or EMS Course Coordinator and/or Instructor experience, Application review and processing experience, Quality assurance audit experience or Complaint investigation experience.
This position may require working hours other than 8:00 a.m. – 5:00 p.m. Monday thru Friday, to include some evenings, weekends and holidays as workload dictates. This position requires statewide travel. Employee must provide transportation. Safe operation of either a state owned vehicle or personal vehicle is required to conduct state business, applicants will have their driving records checked through the Department of Public Safety and applicants must have a valid Class C Texas driver’s license, or equivalent license from another state. Employees/applicants are responsible for providing a copy of their driver’s license prior to beginning employment. Only applicants who are interviewed will receive written notification of selection results.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. req#219621
Texas Department of Family and Protective Services - 11 months ago