Public Contact Representative
Department Of The Interior - North Bend, OR

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The BLM manages more land – approximately 253 million acres - than any other Federal agency. This land, known as the National System of Public Lands, is primarily located in 12 Western states, including Alaska. The Bureau, with a budget of about $1 billion, also administers 700 million acres of sub-surface mineral estates throughout the nation. The BLM's multiple-use mission is to sustain the health and productivity of the public lands for the use and enjoyment of present and future generations.

Explore a new career with the BLM - where our people are our greatest natural resource.

For additional information about the BLM, please visit Our website .

This position is located in North Bend, Oregon. For information about the Coos Bay District visit: Coos Bay District . For additional information about the area visit: Oregon’s Bay Area Chamber of Commerce .
  • U.S. Citizenship is required
  • Be sure to read the "How to Apply" and "Required Documents" Sections
  • You cannot hold an active real estate license; nor can you
  • have an interest or hold stocks in firms with interest in Federal Land
  • Direct Deposit Required
  • Security Clearance/Background Investigation is required.

DUTIES: The incumbent is responsible for the dissemination of information to the public. This includes providing information to the public in person and by telephone concerning the following: land status records, timber sale prospectuses and notices, timber sales results, recreation site information, map purchases, public land laws, regulations and other public interest items dealing with federal lands and regulation. Assists the public in determining land ownership in order to help them participate in Bureau programs such as mining claim activity, land status, and timber and special forest product sales. Determines which inquiries can be handled personally and which ones, by their technical nature must be referred to others.

QUALIFICATIONS REQUIRED: Specialized Experience Requirements:

In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement - please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled. For GS-5: One (1) year of specialized experience equivalent to the next lower grade level (GS-4) in the federal service or four years of successfully completed education above the high school level. Education and experience may be combined to meet the specialized experience requirement. Examples of specialized experience would be those that included providing customer service to the public both over the phone and in person and explaining programs and procedures to customers and/or clients. Answering a multi-line phone system, filing, word processing and other computer tasks. Handling sales of merchandise with both cash and credit card purchases.

You must meet all qualification requirements by the closing date of the announcement.

HOW YOU WILL BE EVALUATED: Upon receipt of your complete application package, a review of your application will be made to ensure you meet the basic qualification requirements. Your rating will be based on your responses to the Job Specific Questionnaire and the information stated in your resume. If you meet the qualification requirements, you application will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. In addition, interviews may be conducted for this position. The interviews may be conducted on a pass/fail basis or may be scored. The job specific questions relate to the following knowledge, skills and abilities required to do the work of this position.

--Knowledge of standard operating procedures for telephone and radio operation, Freedom of Information Act, Privacy Act, collections, firewood permit procedures and other pertinent laws pertaining to the Bureau's diversified program.

--Knowledge of computer operations and programs used in processing FMS and Maintenance Organization data such as Microsoft Word, Excel; and Access computer programs for data entry.

--Knowledge of English language for grammatical construction, punctuation, spelling, sentence and paragraph structure and word meaning.

--Ability to communicate effectively orally and in writing with the public.

--Ability to read and interpret topographic and planimetric maps to locate features on the ground and then convert to survey and lands status records otherwise undescribed lands involved in inquiries.

To preview questions please click here .

BENEFITS: To explore the major benefits offered to most Federal employees, visit the Office of Personnel Management's website at Federal Benefits at USAJOBS .

OTHER INFORMATION: SELECTIVE SERVICE: Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. To register or verify your registration go to the Selective Service System website.

May require completion of a 1 year trial period.

Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Program (ICTAP): CTAP provides eligible surplus and displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. Information about CTAP/ICTAP eligibility is available from OPM's Career Transition Resources website at CTAP or ICTAP . If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration or that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) This vacancy is within your CTAP/ICTAP eligibility; 2) You apply under the instructions in this announcement; and 3) You are found well-qualified for this vacancy. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of CTAP/ICTAP eligibility, or a copy of your separation personnel action form.

CTAP and ICTAP eligibles will be considered well qualified if they fall within the Highly or Best Qualified categories on the rating criteria for this position.

This is a term position for which all qualified U.S. citizens with or without Federal Status may apply and be considered. Appointment to this position will not convey permanent status in the Federal service, and will be for a period not-to-exceed 13 months with possible extension up to a total of 4 years (or longer if approved by the Office of Personnel Management) without re-announcement.

This position requires you to wear an officially-approved uniform while in a duty status.

Government facilities are required to provide a smoke free environment for their employees. Smoking will be permitted only in designated areas. - 2 years ago - save job
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