The purpose of this position is to supervise a shift of dispatchers answering and dispatching or transferring calls. This is accomplished by scheduling staff and assigning tasks, overseeing and monitoring transmissions, dispatching units, maintaining emergency unit locations, answering incoming calls, and gathering information. Additional duties include completing daily logs, entering employee information, and updating forms.
Certification & Other Requirements:
TCIC/NCIC Cert; Basic Telecommunicator/TCLEOSE Certification
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Over one year up to and including two years
Work requires supervising and monitoring performance for a regular group of employees or division including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.
Freedom to Act:
Receives General Direction - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance is reviewed periodically.
Skilled - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Human Collaboration Skills
Recommendations regarding policy development and implementation are made and/or recommended. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.
Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtaining in high school up to college. However, it may be obtained from experience and self-study.
Special Instructions to Applicants:
City of Wichita Falls, Texas - 16 months ago