Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement units, gathers and relays critical information to law enforcement officers, documents calls and responses; complies with Sheriff’s Office policies and procedures to assure the safety of officers and the public.
Essential Job Functions: Essential Job Functions : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Answers incoming emergency and non-emergency calls by telephone and radio; projects positive support of the department and county organizations at all times.
Prioritizes calls for service and determines appropriate personnel to respond.
Interviews callers and gathers details on complaints; relays pertinent information to officers in a factual and concise manner; provides information and assistance to the public.
Dispatches calls for service to available officers, by radio and pager.
Maintains status and awareness of Sheriff’s patrol units and monitors alarms; tracks the location and activities of all officers on duty.
Provides detailed call information to officers as needed; monitors message traffic and relays important information to officers.
Types all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the NCIC computer system.
Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents.
Notifies key County personnel on critical incidents; follows all Department policies and procedures to assure that officer safety is the top priority; provides on the job training to junior staff.
Reports equipment malfunctions to the proper authority; maintains a current record of the location and availability of key personnel and emergency equipment
Confirms outstanding warrants for other agencies and clears active warrants as directed.
Performs inquiries and criminal history checks for officers through National Crime Information Center (NCIC), and California Law Enforcement Telecommunications System (CLETS)
Sends inquiries to other agencies for warrant confirmations or general information.
Performs other related duties as assigned.
Minimum Qualifications:
High school diploma or GED equivalent.
Possession of a recent (less than one year old) valid certificate as proof of typing skills at 40 net words per minute is required.
Requires completion of the California POST and CLETS certification within the probationary period.
Must pass a thorough background investigation.
Additional qualifications for lateral transfers: Must be currently working or employed within the last twelve months as a public safety dispatcher in a California Law Enforcement Agency or California Fire Department with a minimum of one (1) year experience as a public safety dispatcher with the same agency.
Environmental Factors and Conditions/Physical Requirements:
Work is performed in a fast paced, high volume call center environment and long periods without breaks; involves a minimum of physical effort in a highly stressful setting.
May be subject to repetitive motion, such as typing and vision to monitor.
May be subject to angry or distraught citizens.
Must meet high standards of hearing acuity, and speak effectively in a clear, understandable voice.
Must be willing to work weekdays, weekends, holidays and on any assigned shift.
Butte County, CA - 6 months ago
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