Public Safety Dispatchers (dispatchers) receive calls for service on the computer, radio, or telephone and dispatch a variety of emergency equipment. They serve as a communication link in emergency situations until the situation is resolved; answer overflow emergency and non-emergency calls; provide emergency dispatch self-help; and make notification calls to police and fire staff, City departments, and other agencies on incidents as needed. Dispatchers provide on-the-job training for new communications personnel on radio dispatching; notify ambulances and dual fire responders where they are needed; continually evaluate calls for service and identify tasks and objectives then dispatch appropriate rescue; and follow-up on the safety status of police and fire personnel. Dispatchers process requests for wants/warrants through the Colorado Crime Information Center (CCIC) and the Colorado Bureau of Investigations (CBI) network, monitor robbery alarm controls in areas with crime patterns, perform duties of an Emergency Response Technician as deemed necessary by the Public Safety Communications Supervisor, notify fire stations of street closures and sprinkler systems that are out-of-service, monitor the weather screen, and handle paging requests for administrative units. Dispatchers may perform supervisory duties during the absence of the Public Safety Communications Supervisor. Dispatchers are expected to communicate effectively with the public, fire, and police personnel using tact and good judgment especially during periods of extreme stress and time constraints; possess high memory retention and quick recall; possess the ability to type while talking on both the radio and telephone; make decisions under pressure; and effectively multi-task. This is a shift position that requires the ability to work varied hours and days in a closed, secure environment. The job offer will be contingent upon your successful completion of a polygraph examination, drug test, an extensive background check, a typing proficiency test, and other pre-employment assessments.
Equivalent to the completion of the twelfth grade (high school diploma or GED) supplemented by specialized training in dispatch communications or a related field.
One year of full-time progressively responsible experience as an independent dispatcher or call taker in a public safety or an emergency communication center.
Possess, or obtain within the first six months of employment, CPR certification and certifications in Emergency Medical, Police, and Fire Dispatch. Must demonstrate the ability to accurately type 40 words per minute.
Bilingual in Spanish.
Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided. Supplemental information (e.g., cover letter and resume) may be pasted into your application by clicking the “Edit Resume” link while creating or editing the application. HR does not accept attachments. You cannot edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the closing date and time. HR will review the last application you submit for a position. To view the status of your application, go to www.springsgov.com > City Jobs > City of Colorado Springs Job Openings - Apply Now button. To learn more about the City of Colorado Springs, go to www.springsgov.com . Equal Opportunity Employer
City of Colorado Springs, CO - 20 months ago