Public Safety Dispatcher
Department of the Army - Fayetteville, NC

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Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:
The Fort Bragg Integrated Incident Management Center (911 Call Center) is a dynamic environment that manages all emergency calls (fire, medical, police) for the Installation and areas serviced by the Installation.

Who May Apply:
US Citizens


Position requires the incumbent to obtain and maintain a Secret Clearance.

• Receives incoming emergency and non-emergency calls.
• Provides emergency medical dispatching assistance to callers.
• Dispatches a variety of emergency response units.

Specialized experience: To Qualify applicants must possess one year of specialized experience equivalent to the next lower grade/level GS-05. Specialized experience is defined as work that involves the responsibility for the receipt and effective evaluation of 911 emergency calls, to include installation fire, police, ambulance service, and commercial intrusion detection system alarms.

You will be evaluated on the basis of your level of competency (knowledge, skills, and abilities) in the following areas:

  • Knowledge of Dispatching Emergency Services
  • Skill in Emergency Medical Assistance
  • Knowledge of Alarm Systems
  • Ability to operate Tele-communications equipment
Other Requirements:
Click here for more information.

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

You will be required to provide proof of U.S. Citizenship.

One year trial/probationary period may be required.

Direct Deposit of Pay is Required.

Conditions of Employment:
• Able to type at least 40 words per minute, self-certification OK.

• Able to obtain and maintain, within 6 months of employment, a current DoD Telecommunicator I and II (or equivalent), DoD Hazmat Awareness levels and Emergency Medical Dispatch certification.

• Able to obtain and maintain, within 6 months of employment, a North Carolina State Division of Criminal Information (DCI) Operator Certification.

• Able to obtain and maintain, within 6 months of employment, a Cardiopulmonary Resuscitation Certification.

• Must be able to successfully complete a pre-appointment physical examination.

• Works 12-hour rotating shifts which includes days, nights, weekends and holidays.

• Drug testing required.

• Required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).

• Required to wear a uniform.

• Required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.

• Must be able to obtain and maintain a Secret Security Clearance.

Your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to verify that you meet the basic eligibility and qualification requirements. Your responses to the q uestionnaire will be used to evaluate your relevant personal, educational, and work experiences. Only the most recently submitted resume will be considered.

Basis for Rating : Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

Interagency Career Transition Assistance Program (ICTAP). The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition Resources website at .

The Department of Defense offers excellent benefits programs some of which may include:

Comprehensive health and life insurance
Competitive salaries
Generous retirement programs
Paid holidays, sick leave, and vacation time
Flexible work environment to include use of Telework and alternate work schedules
Paid employment related training and education
Possible student loan repayment
Payment of licenses, certification, and academic degrees as applicable
Bonuses, incentives, and awards as appropriate for the job.

• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

• The Department of Defense (DoD) policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available at

• In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e. retired under section 8336(d)(1) or 8416(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD instructions 1400.25, Volume 300, at .)

• Multiple positions may be filled from this announcement. - 21 months ago - save job - block
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