Public Safety Dispatcher
Department of the Army - Tacoma, WA

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Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:
This position is located in the Department of Emergency Medicine at Madigan Army Medical Center (MAMC) in Tacoma (Joint Base Lewis-McChord), WA. For more information regarding MAMC please visit the following website:

On January 1, 2013, Madigan Healthcare System will become a tobacco free campus. This includes all tobacco products and electronic nicotine delivery devices such as "e-cigarettes." Being tobacco-free helps our patients, staff and visitors become and stay healthier. As part of this new policy and our commitment to new employees and their health, newly hired staff may take advantage of one free tobacco cessation class.

Who May Apply: US Citizens


This position requires dispatch certification within 12 months.

This position requires a current Basic Life Support (BLS) certification.

This position requires a certain standard of physical fitness.

This position is subject to holiday/weekend/evening/night and rotating shif

Permanente change of station expenses are not authorized

Please see “Other Requirements” for a full list of position requirements.

As a Public Safety Dispatcher, provide emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Maintain an accurate status of all emergency response equipment and personnel to assure prompt and accurate response. Transfers caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units. Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system. Provide assistance to medical, police and fire personnel by acting as liaison between department personnel and other agencies. Monitor, control and acknowledge critical alarm systems annunciated in the center. Use computerized graphical facility schematics to locate fire and security alarms. Verifies the receipt of all alarms with the responsible agency(s), relays additional information to the other centers refining the information given by the computer system(s) and updates all agencies as the situation warrants.

Specialized experience: To Qualify applicants must possess one year of specialized experience equivalent to the next lower grade/level (GS-06). Specialized experience is defined as: provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.


Completed one full year of graduate level education (18 semester hours) that is directly related to this position such as Police Science, Law Enforcement, Criminal Justice or Safety, Security and Emergency Management. To be creditable, education must have been obtained from an accredited college or university.


Combination of successfully completed education and specialized experience described above may be used to meet total qualification requirements at the GS-07 level.

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities)in the following areas:

Skill in prioritizing work progress.
Skill in assessing emergency calls .
Knowledge of emergency dispatch procedures.
Ability to perform administrative functions.

Credit will be given for appropriate unpaid experience or volunteer work.

Education can be substituted for experience. Review the qualification requirements for specific information.

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at and

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please include this information in your resume.

Other Requirements:
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Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

You will be required to provide proof of U.S. Citizenship.

One year trial/probationary period may be required.

Direct Deposit of Pay is Required.
Personnel security investigation required.
Permanente change of station expenses are not authorized.
This is a Career Program Position (CP) 24
Salary includes applicable locality pay or Local Market Supplement.
This position requires the incumbent to possess and maintain Certification in CPR, Advanced Medical Priority Dispatch System, and DoD Hazardous Materials Awareness within 12 months of employment and maintain an overall compliance score of 90%.
This position requires an immunization screening to determine inoculation for Measles, Mumps and Rubella (MMR), Tetanus, Diphtheria and Pertussis (Tdap), Hepatitis B series, Chickenpox titer and skin test screening for Tuberculosis (TB).
All Health Care Providers must be able to obtain and maintain current Basic Life Support (BLS) Training and certification of Current Advanced Life Support or other advanced certification does not supersede BLS completion.
This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
This position requires a pre-employment physical examination to ascertain your fitness for the position.
This position is subject to holiday/weekend/evening/night and rotating shifts.
This position is an inclement weather Position.

Your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to verify that you meet the basic eligibility and qualification requirements. Your responses to the q uestionnaire will be used to evaluate your relevant personal, educational, and work experiences. Only the most recently submitted resume will be considered.

Basis for Rating : Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

Interagency Career Transition Assistance Program (ICTAP). The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition Resources website at .

The Department of Defense offers excellent benefits programs some of which may include:

Comprehensive health and life insurance
Competitive salaries
Generous retirement programs
Paid holidays, sick leave, and vacation time
Flexible work environment to include use of Telework and alternate work schedules
Paid employment related training and education
Possible student loan repayment
Payment of licenses, certification, and academic degrees as applicable
Bonuses, incentives, and awards as appropriate for the job.

• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• The Department of Defense (DoD) policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available at

• In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e. retired under section 8336(d)(1) or 8416(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD instructions 1400.25, Volume 300, at .)

• Multiple positions may be filled from this announcement.

• Credit will be given for appropriate unpaid work experience.

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