This recruitment is open until filled. This recruitment may close at anytime once we receive a sufficient applicant pool. Please apply as soon as possible.
The San José Police Department is accepting applications for the position of Public Safety Radio Dispatcher Trainee.
Key responsibilities for Public Safety Radio Dispatcher Trainees include:
- Learning to dispatch police, fire and emergency medical personnel and equipment on both routine and emergency calls utilizing the computer aided dispatch system, video display terminals, radio dispatching consoles, and related equipment
- Answering the telephone and receiving emergency, non-emergency, and 9-1-1 requests for assistance
- Inquiring, interpreting, verifying, receiving, and disseminating information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, etc.
- Participating in field training exercises as needed to fully develop dispatching skills
- Performing all related learning and testing activities
Formal training in the classroom and in the field will be provided in order to develop the knowledge, skills, and abilities necessary to perform the public safety dispatching functions. Public Safety Radio Dispatcher Trainees must complete the training program and be appointed to the class of Public Safety Radio Dispatcher in order to retain employment. Successful candidates must demonstrate excellent communication skills, strong customer service skills, and the ability to retain composure and work accurately under pressure in emergency situations.
Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required; however, uniform expenses are partially reimbursed. The wearing of a headset is also required which is purchased by the employer. Incumbents receive paid training beginning with their first day attending the Basic Dispatch Academy.
These positions may require assignment to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off. There is a shift differential payment of $1.50/hour for Swing Shift and $1.75/hour for Graveyard shifts.
Any combination of training and experience equivalent to:
1. Education: Successful completion of high school
2. Experience: One (1) year of experience receiving, processing and/or dispatching calls in a
radio dispatch or call center OR successful completion of high school and three (3) years of
experience working in public contact employment.
3. Employment Eligibility: Federal law requires all employees to provide verification of their
eligibility to work in this country. Please be informed that the City of San Jose will not
prepare or file a labor condition application with the Department of Labor.
4. Passing a San Jose Police Department background check is a condition of employment.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
- Job Expertise - demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
- Communication Skills - communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form.
- Computer Skills - experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
- Customer Service - approaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.
- Listening - responds to statements and comments of others in a way that reflects understanding of the content of what was said and the accompanying emotion expressed; asks clarifying questions when understanding is incomplete to assure the speaker of the commitment to understanding what was said.
- Team Work & Interpersonal Skills - demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of Personal History Questionnaires and Computer Practical Exam (Critcall).
You must answer all job-specific questions AND complete the Education/Work History section of the application in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
You will be prompted to answer the following job-specific questions during the online application process:
*Do you possess a high school diploma, G.E.D. or California Proficiency Certificate? If so, please indicate the institution from which it was earned.
*Do you have at least one (1) year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center (one year = 2080 hours) OR do you have at least three (3) years of experience working in public contact employment? If so, describe your experience. Please include the name of your employer, starting and ending dates, approximate number of hours per week, and a brief description of work performed. Your response should correspond to the details you provide in the work experience section of the application.
* Indicate your level of proficiency with MS Office (Outlook, Word, & Excel). EXPERT - could teach others how to use/HIGHLY PROFICIENT - comfortable with more complex aspects & features of program/PROFICIENT - able to use basic features of program only/NONE - no experience.
* Are you willing and able to work Day, Swing, Midnight Shift, Weekends and Holidays?
You may answer these questions directly in the on-line application system or on a separate document and then cut and paste your answers into the appropriate spaces when prompted.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
If you qualify for the next phase of the process you will receive an email to take the online Personal History Questionnaires. PERSONAL HISTORY QUESTIONNAIRE (PHQ): All applicants for Public Safety Radio Dispatcher Trainee must complete a pass/fail PHQ screening. The questionnaire consists of approximately 180 questions that allow each applicant to self-report behavior that has been determined to relate directly to job suitability. The questionnaire is designed to prevent applicants, who do not meet our minimum standards, from unnecessarily investing the considerable time and effort involved in the testing process.
Only those candidates whose backgrounds best match the positions, pass a Personal History Questionnaire (PHQ) may be forwarded to the next process, which is the COMPUTER PRACTICAL EXAMINATION (CRITICALL).
COMPUTER PRACTICAL EXAMINATION (CRITICALL): City of San Jose Police Department will administer the Criticall Exam test and WILL NOT ACCEPT CRITICALL test from other agency. Candidates who successfully pass the PHQ may be invited to take a pass/fail Computer Practical. During this phase, applicants will listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information utilizing a computer keyboard.
ORAL INTERVIEWS: Applicants who pass all phases of the screening as describe above may be invited to the oral interviews. During the oral interviews, applicants will be asked to describe their relevant education and experience. They will also be given situational questions designed to measure the applicant's ability to make decisions, determine priorities and handle stressful situations appropriately. In addition, oral communication and interpersonal skills will also be assessed.
BACKGROUND INVESTIGATION: If you pass all the examinations and are among the most qualified group of applicants, you may be considered for employment. If selected, you will be required to pass a thorough background investigation, polygraph, psychological screening and medical examination before appointment to the position.
Candidates that are appointed will be required to attend the Basic Dispatch Academy for eight (8) weeks. Candidates are paid when they begin academy training. After the academy, candidates will continue on-the-job training, rotating through a number of assignments and shifts. After successfully completing this portion of the training program, Candidates will begin a five (5) week Radio Academy and training program as a Public Safety Radio Dispatcher.
APPLICANT BACKGROUND SELF-ASSESSMENT:
As part of the Public Safety Radio Dispatcher Trainee testing process, a thorough background investigation will be conducted on each applicant who has passed the PHQ, written practical, computer practical, and oral board testing phases. Please take the time to read this information so that you may accurately assess your own suitability for employment as a City of San Jose Public Safety Radio Dispatcher Trainee.
The following may be reasons for rejection during the background, psychological, or medical processes:
-Conviction of or involvement in a crime, as an adult or juvenile.
-Recent forced resignation, termination, or probation failure from any public safety dispatching position.
-Recent or current illegal use of drugs or narcotics. Past use is evaluated on an individual basis.
-Failure to disclose prior use is cause for immediate disqualification.
-Falsification of any required application form during this application process.
If any of the foregoing applies to you, you may be disqualified; however, you are encouraged to contact a member of the San Jose Police Backgrounds Unit so that you may receive assistance in evaluating your qualifications. Please call (408) 277-4131, Monday-Friday from 8:00 AM - 4:00 PM.
If you have questions regarding the duties of this position, the recruitment, selection or hiring processes, please contact Courtney Phommachack via email at Courtney.email@example.com.
Submission of a resume is optional. The Education History and Work History sections of the application must be completed or the application will be considered to be incomplete and may be withheld from further consideration.
E-mail is the default method of communication with applicants. To ensure that you receive timely notification regarding your application status, please provide a current e-mail address when submitting your application. It is also recommended that you adjust any spam filters to ensure that you can receive e-mails from @sanjoseca.gov.
The application deadline is11:59 PM on the final filing date. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.
If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityJobs@sanjoseca.gov and we will research the status of your application.
Employees in this classification are represented by Municipal Employee's Federation (MEF), AFSCME, Local No. 101.
Claiming Veterans Preference
The City of San Jose has a Veteran's Preference Policy (http://www.sanjoseca.gov/documentcenter/view/1241) that applies to this recruitment. To claim veteran's preference points, you must provide a copy of your military discharge form, Form DD214, when appearing for the written/practical examination for this recruitment. (For more information on the City's Veteran's Preference policy, visit the link above.)
For benefits information, go to http://www.sanjoseca.gov/index.aspx?NID=707.
City of San Jose - 30+ days ago