Public Safety Telecommunicator (PT)
Chenega Corporation - Charleston, SC

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The Public Safety Telecommunicator is responsible to the Public Safety Telecommunicator Supervisor and under supervision, simultaneously operates a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Is responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support; monitor intrusion, fire, and duress alarms and early warning system; maintaining required logs, reports, and data sheet. Required to operate Dispatch and Incident Management software systems, as provided by FLETC. Required to be trained as CCTV operator and switchboard operator and will work in those functional areas as scheduled.
      Essential Duties and Responsibilities: ( not intended to be all inclusive ) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
      · Required to follow all company personnel and safety policies, and perform all assigned duties in a safe work manner.
      · Required to follow all applicable company Standard Operating Procedures (SOP), all applicable Post Orders (PO), all applicable Serious Incident Response Plans (SIRPs), and all amplifying directives, memoranda, or supervisory guidance
      · Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.
      · Simultaneously maintains close contact with field units, communicating with company and client employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.
      · Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.
      · Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access information databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks, by typing on a computer keyboard.
      · Reads/interprets maps for the public, field personnel and other law emergency response agencies in order to assist in locating certain geographical areas within the campus and immediate vicinity, using campus, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of geography in order to provide appropriate and timely assistance.
      · Greets visitors in person, in order to provide assistance or refer to appropriate staff members/section.
      · functions as CCTV operator and switchboard telephone operator within the communications center, as may be required. Monitors entrance ways to allow access to visitors.
      · Other duties include, but not limited to clerical duties, such as, filing recall lists, reports, logs, and journals; updating on-call lists, maintaining alarm records, and responsibility for control and issue of keys from communications center (if applicable at the site). Provides security of assigned work area and equipment. Adhere to all employment policies and procedures.
      · Must be able to work flexible hours to include weekends and holidays.
      · Other duties may be assigned to meet business needs.
      Supervision: This position does not have any supervisory responsibilities.
      Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

      Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

      Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

      Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

      Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

      Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

      Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

      Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

      Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

      Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

      Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

      Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

      During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

      Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.

      Qualifications
      Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

      Education and/or Experience:
      · Minimum High School Diploma or GED (associates or higher degree preferred).
      · Must be at least 21 years of age.
      · Certificate of completion of a bona fide Public Safety Telecommunicator course and 3 years’ experience as a Public Safety Telecommunicator in a civilian or military law enforcement, fire, or medical related organization; or required experience and successful completion of a client required Public Safety Telecommunicator training course within six (6) months of employment.
      · Ability to interact and communicate with people over the telephone, often in stressful situations.
      · Ability to effectively operate an interoperable radio console.
      · Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
      · Skill in the use of computers and ability to use National Crime Information Center (NCIC) identification and Computer Aided Mobile Dispatch software.
      · Knowledge of fire and burglar alarm systems reporting.
      · Successfully completed all training and have obtained all required permits, licenses, certifications and security clearances for the site.
      Knowledge of:
      · business English, spelling, grammar, and punctuation required to produce analytical and technical reports in appropriate format.
      · records management systems (both automated and paper files) to ensure accurate maintenance of files and ease of retrieval.
      Skill in:
      · communicating clearly, concisely and effectively, both orally and in writing.
      · the operation of a multi-channel radio with multiple frequencies, distinguishing a variety of radio voice transmissions.
      · the use of computer/keyboard devices to retrieve and/or enter information.
      · effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
      · the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
      · recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.
      · applying organizational knowledge to assignments.
      · The use of law enforcement terminology in order to interpret, disseminate and prepare written documents.
      · maintaining logs and records accurately, recording events in a chronological order.
      Ability to:
      · type at 35 net words per minute with an accuracy rate of no less than 80%.
      · operate computer-aided dispatch (CAD) equipment.
      · establish, develop, and maintain courteous and effective working relationships.
      · accept and apply constructive criticism and critiques.
      · maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
      · consistently speak in a clear, well-modulated voice.
      · memorize, retain, and accurately recall information and codes.
      · multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
      · read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
      · learn, understand and implement Incident Command System and Emergency Response Plans, as may be required.
      · understand verbal instructions in use of specialized equipment.
      · work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
      · perform detailed work with a high degree of accuracy, at times during stressful situations.
      · accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
      · effectively interpret a variety of maps and dispatch information to field personnel.
      · accurately interpret and follow Department rules and guidelines, (e.g. FLETC/DHS regulations and policies: Company rules, regulations, policies, procedures and Rules of Conduct; Standard Operating Procedures, Post Orders, and Serious Incident Response Plans; section policies/procedures and memoranda).
      · work within deadlines in order to complete assignments.
      · calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
      · interact with visitors in person in a courteous, professional and effective manner.
      Specific Computer Skills:
      · Skill in operating a personal computer and standard office equipment.
      · Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database, (MSWord, Excel, Access, PowerPoint), and Outlook.
      · Must have the knowledge and ability to utilize Web based learning tools, on-line instructional and testing sites as directed by management.
      Certificates, Licenses, Registrations, Clearance:
      · Must possess and maintain a valid state driver’s license.
      · Must possess or be able to obtain and maintain DHS security clearance eligibility.
      · Have no felony convictions and no convictions that reflect on the individual’s reliability including those crimes classified under the Lautenburg Act.
      · Currently possess a certificate for satisfactory completion of a nationally recognized Public Safety Telecommunicator, Emergency Police, Fire, or Medical Dispatcher certification course as defined in the NFPA 1061 (or similar) or in the alternative, satisfactorily complete such a training program and certification within 6 months of employment.
      · Must obtain state NCIC Terminal Operator Certification within sixty (60) days of hire and maintain certification throughout the course of employment.
      Required testing: Each applicant must satisfactorily take, complete, and pass the following testing standards -
      · Standard computer keyboard typing test with a passing requirement of net 35 words per minute, with an accuracy rate of no less than 80%, as graded by the contract testing company
      · Satisfactorily complete an Emergency Communications Center aptitude test with a passing score as established by the contracted testing company.
      Job Security
      Primary Location United States-South Carolina-Charleston

      Organization Chenega Security & Protection Services

      Recruiter James Zargan

      Chenega Corporation - 17 months ago - save job - block
      About this company
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      Chenega prides itself on providing industry leading market driven compensation, a comprehensive benefits program that is tuned to the market...