QA Specialist
ServiceLink - Pennsylvania

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TITLE: QA Specialist


REPORTS TO: Account Executive Quality Assurance

BUSINESS UNIT: Title Operations

REVISION DATE : August 8, 2012



Performs clerical duties including, but not limited to: Reviewing documents for accuracy, filing, copying, clerical, data entry, document delivery, labeling, organizing, shipping, answering emails, incoming and outgoing phone use, as necessary to support company requirements.

  • Perform one or all of the functions as required, such as: Review recordable documents to ensure they meet county requirements, ship, file, scan, organize, report, phone operations, email, vendor contact.
  • Maintain open communication with team members and supervisor
  • Research and respond to inquiries from clients, borrowers, vendors, and internal staff professionally and in a timely and professional manner within set Company guidelines
  • All other duties as assigned
  • High School diploma or equivalent
  • Two years quality assurance review experience
  • Organizational and time management skills
  • Demonstrated communication and customer service skills
  • Familiarity with personal computer operation, including use of Microsoft Outlook, Word and Excel

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.


Over Time — Required as necessary

Attention to Detail – Ability to identify errors and the steps to take to rectify in a timely manner.

Time Management — Managing one's own time and determining the steps needed to meet a deadline or the ability to notify the appropriate parties that an additional time may be needed to complete a function.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding and applying new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Taking initiative to teach others current procedures as well as keeping others in the know of updated information to continue the highest level of customer service.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying an issue, implementing the steps necessary to rectify accordingly, and responsibility and accountability for actions in order of importance.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern, according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.


Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching and reaching

Employee Signature


Manager Signature


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