QUALITY ASSURANCE SPECIALIST AODA
All names will be removed from eligible lists one (1) year after eligibility is established
Under general supervision; to ensure all practices, policies and procedures of providers certified by Milwaukee County Behavioral Health Division Community Services Branch provider network, in the provision of services to eligible recipients in the areas of AODA, Mental Health or Co-Occurring treatment, are in compliance with the intent to provide evidence based treatment services such as gender responsive treatment, cultural competence and consumer involvement; to assist with the development and implementation of policies and procedures for the provider networks; to identify, along with SAIL Service Manager, any patterns of errors in the provision of service to clients and consult with QA/QI Coordinator to determine if training is needed; to provide technical assistance to AODA and Mental Health Providers on compliance with Federal, State, and County regulations and philosophy; to inform AODA and Mental Health providers of resources available to eligible individuals and/or families to assist the QA/QI Coordinator in implementing a Quality Assurance/Quality Improvement plan for the network to include all State certified or licensed AODA and Mental Health Treatment providers, the Wiser Choice network which includes the Recovery Services System and the Faith Based network; to conduct visits to agencies to determine compliance with network requirements; to monitor client complaints; to recommend continuation of provider certification based on audit findings; to develop and maintain logs of all site visits and contacts regarding assigned providers; to provide written corrective action plans to providers; to correspond with SAIL Service Managers to clarify questions regarding the services issued to clients; and to perform such other duties as may be assigned.
Experience: Three (3) years of full time experience in the behavioral health field in the treatment or coordination of treatment for AODA clients is required. Experience working with mental health clients is preferred. Experience working in a mental health facility is preferred. Experience in quality assurance, program evaluation, or performance review activities are preferred. Experience in Microsoft Word and Excel is preferred. Experience or knowledge of 45 CFR (Health Insurance Portability and Accountability Act) is preferred.
Knowledge, Skills, and Abilities: Knowledge of AODA, Mental Health and co-occurring treatment services; knowledge of Federal, State and local AODA policies; knowledge of cross systems policy and procedures; knowledge of 42CFR2 (Confidentiality of Alcohol and Drug Abuse Patient Records); knowledge of 45CFR (Health Insurance Portability and Accountability Act); knowledge of gender and cultural responsive services; knowledge of the principles and techniques of AODA treatment; knowledge of AODA systems purpose, guidelines and philosophy; oral and written communication skills; organizational skills; problem resolution skills; decision making skills; ability to prepare concise reports; and ability to work effectively and harmoniously with others.
Education: Possession of a bachelor’s degree from an approved college or university is required, preferably in business administration, social work, sociology, psychology, or a behavioral science.
Education : Possession of a bachelor’s degree from an approved college or university is required, preferably in business administration, social work, sociology, psychology, or a behavioral science.
THE ORIGINAL EXAMINATION is open to qualified residents of the State of Wisconsin. Appointee must establish residence in Milwaukee County within six (6) months of appointment and maintain such residency during incumbency.
This position is open to qualified internal and external candidates . An on line application may be filed at www.jobs.milwaukeecounty.org by 11:59 p.m. on February 14, 2013. Candidates will be asked to submit a full account of their training and experience, and may be asked to take a written or performance test as part of the selection process.
Milwaukee County provides a competitive benefits package
Effective October 1, 1998, background checks must be conducted of all individuals appointed to positions covered by Wisconsin Act 27 of the laws of 1997 and Wisconsin State Statute 50.065. This requirement impacts all positions authorized in the Milwaukee County Department of Human Services, Behavioral Health Division as well as other positions in County Service.
In accordance with the provisions of a Federal Court Order, #74-C-374 issued by U.S. District Judge Myron L. Gordon, ratio hiring based on race may be used in selecting qualified employees for this classification.
PR 16C Org Unit 6300 AG J. Tate 278-5278