Quality Assurance Specialist
Milwaukee County - Milwaukee, WI

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All names will be removed from eligible lists one (1) year after eligibility is established


Under general supervision, to provide assurance that all provider agencies for the Milwaukee County Delinquency and Court Services Division demonstrate in their policies, procedures, and practices the intent of providing best practices, to include evidence-based services, to be eligible individuals and/or families; to assist in planning and implementing grant activities; to assist in developing and implementing a Quality Assurance/Improvement plan for the Division and provider agencies; to assist in developing and implementing policies and procedures; to determine compliance and ensure consistency in the Division’s and provider agencies policies’ and practices; to assist in working with provider agencies to track and assess program outputs, outcomes, and service quality through use of qualitative and quantitative data; to conduct period agency visits to determine compliance with network requirements and progress towards goals; to develop and maintain written log of all site visits and contacts with providers; to assist with quality assurance reviews; to conduct investigations in response to complaints; to assist in identifying and resolving system barriers; to contact and respond to inquiries form service providers and multiple community contract agencies; to summarize findings and recommendations in written reports; to provide technical assistance to provider agencies; to assist in identifying training needs; to attend and participate in all appropriate committee and workgroup meetings and trainings; and to perform such other duties as may be assigned.


Experience: Three (3) years of experience in the juvenile justice, child welfare, or social service field is required. Preferred experience: experience in conducting quality assurance activities in a social services field; experience with data collection activities; experience working with community-based service providers serving youth involved in the juvenile justice system.

Knowledge, Skills, and Abilities: Knowledge of juvenile justice programs and services; mental health, AODA, and co-occurring treatment services; trauma-informed care; gender-specific services; and culturally responsive services; knowledge of Federal statutes, State statutes and administrative (juvenile) codes; skill in the use of Microsoft Word and Excel; organizational skills; oral and written communication skills; ability to define system problems, propose solutions and utilize skill in applying knowledge to problem solutions; ability to travel to offsite provider visits and meetings; ability to document and prepare concise reports; ability to work effectively and harmoniously with others.

Education: Possession of a Bachelor’s degree from an approved university and/or college is required. A major in Public Administration, Business, Social Work, Criminal Justice or related social or behavioral science is preferred. Master’s Degree in human services is preferred.

THE ORIGINAL EXAMINATION is open to qualified residents of Milwaukee County.

This position is open to qualified internal and external candidates . An on line application may be filed at www.jobs.milwaukeecounty.org by 11:59 p.m. on February 15, 2013. Candidates will be asked to submit a full account of their training and experience, and may be asked to take a written or performance test as part of the selection process.


Milwaukee County provides a competitive benefits package

Effective October 1, 1998, background checks must be conducted of all individuals appointed to positions covered by Wisconsin Act 27 of the laws of 1997 and Wisconsin State Statute 50.065. This requirement impacts all positions authorized in the Milwaukee County Department of Human Services, Behavioral Health Division as well as other positions in County Service.

In accordance with the provisions of a Federal Court Order, #74-C-374 issued by U.S. District Judge Myron L. Gordon, ratio hiring based on race may be used in selecting qualified employees for this classification.

PR 16C Org Unit 8000 MD. Tate 278-5278

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