Quality Assurance
Saint Francis Community Services - Wichita, KS

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Assures that RFC meets DCF contract compliance standards across the region

Provides information to the State of Kansas in rference to case specific situations

Supervises compliance process' in each office

Works closely with contract specialist from DCF

Reviews and monitors the quality of case planning and outcome documentation, the use of resources, the appropriateness and effectiveness of services, and reporting functions in an interactive program with staff and clients

Prepares summaries of quality improvement, risk management, and census on a regular basis and as needed, but at least monthly and annuallly

Reviews client records for accuracy of documentation

Prepares and maintains data, as assigned

Communicates and collaborates in the management of information with the Director, staff, administration, and the State of Kansas

Assures confidentiality of all data and information

Abides by and enforces established confidentiality policies

Attends Exit interview with on-site reviewers

Participates in performance improvement meetings

Conducts process specific training for compliance staff

Reviews client records for accuracy of documentation

Oversees the performance improvement/quality assurance aspects of Compliance Techs/Administrative Assistants

Initiaites annual review and revision of performance improvement plans

Coordinates review by the State of Kansas

Reports critical incidents to DCF verbally within 12 hours, written within 24 hours

Reports unusual incidents through appropriate risk management, clinical and safety channels

Ensures clients' rights are protected. Makes sure all clients have received their rights and maintains a signed copy in each file

Is knowledgeable of and follows all safety procedures

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