Quality Control Investigator
North Carolina Office of State Personnel - Macon County, NC

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****ONLY NORTH CAROLINA DEPT OF COMMERCE EMPLOYEES OR FORMER DEPARTMENT OF COMMERCE EMPLOYEES ELIGIBLE FOR RIF PRIORITY REEMPLOYMENT CONSIDERATION AS DESCRIBED BY GS 126 ARE ELIGIBLE FOR CONSIDERATION.****

****THIS IS A REPOST OF THIS POSITION. ALL PREVIOUS APPLICANTS MUST REAPPLY.****

Conducts in depth investigations and audits of randomly selected unemployment insurance claims to detect and correct improper benefits payments according to U.S. Department of Labor standards. Investigators will examine, collect, and interpret accounting, payroll record data, and separation information from employing units to determine the correctness of UI benefit payments or denials. Contacts will be made with claimants, employers, and third parties to examine payroll, personnel records, and job applications to determine compliance with Unemployment Insurance (UI) eligibility requirements. Agency records will be examined to determine if correct procedures were followed during the UI claims process. Will analyze the data gathered in the investigation, summarize the data in a written format, code the case data into the unit database and make recommendations for disposition of any claim issue including fraud.

Knowledge, Skills and Abilities / Competencies:
A thorough knowledge of the provisions of the Employment Security Law, Regulations and Procedures relating to the payment and denial of unemployment insurance benefits is required. Ability to analyze and interpret payroll data, to express oneself clearly in oral and written form, to apply investigative techniques, and to establish and maintain effective working relationships with employers and agency staff. Must have the ability to plan and effectively carry out assignments within time limits for case completion. Must be able to travel, including some overnight travel. Must be able to work nonstandard hours.

Minimum Education and Experience Requirements:
Graduation from a four-year college or university and two years of experience in work that provides considerable understanding of Unemployment Insurance benefits programs or other programs of a similar nature, or work involving the application of advanced investigative techniques, or work in a related field; or an equivalent combination of education and experience.

Preferences:
Training or strong experience in accounting or bookkeeping would be beneficial in analyzing and interpreting payroll data. UI claims adjudication experience would be beneficial in determining eligibility and adjudicating issues.

Supplemental and Contact Information:
All applicants must complete an on-line application using this link http://www.osp.state.nc.us/jobs/index.html . Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Applicants seeking Veteran's Preference must submit a DD form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the on-line application or may be faxed. All applicants recommended will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Ed Raube P.O. Box 25903 Raleigh , NC 27611 Phone: (919) 707-1676 Fax: (919) 733-1090

North Carolina Office of State Human Resources - 20 months ago - save job - block