Quality Control Lead
Riot Games - Santa Monica, CA

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Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 32 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That’s where you come in.

As Quality Control Lead , you’ll help strengthen Riot’s ability to quickly and accurately solve player support problems by actualizing strategic visions for quality control. You’ll develop, monitor and supercharge the player support quality control procedures and methodologies that directly affect millions of players’ experiences worldwide. As a determined and invigorating leader, your skills managing teams and teaching others enable you to proactively pass on the knowledge Rioters need to become quality control pros.

YOU ARE:
Experienced : you’ve logged at least two years in a player-focused or quality control role, preferably in the video game industry; you’ve exercised your quality control muscles and developed a keen sense of the industry’s toughest standards and various QC methodologies

Analytical: you dissect tasks and dilemmas under a microscope, seeking out snafus’ root causes to formulate both quick fixes and systemic solutions

A positive mentor: focusing on dolling out constructive feedback, you’re an inspiring leader who prioritizes team health, growth and the happiness of teammates

A data decipherer: you transform muddy, incomprehensible data into actionable and easily understood trends and conclusions for those not in the know

Travel-ready: a jetsetter at heart, you’ve got a go-bag packed and are ready to travel domestically and internationally to train teams when necessary

YOU WILL:
Work with team leads to continually evaluate Player Support’s performance, recommend new procedures and processes, and provide the necessary feedback to improve efficiency

Develop and monitor quality control methodologies and procedures across a variety of channels and teams

Directly lead both internal and external quality control teams and ensure proper training, dissemination of information, and growth

Pull player support data, audit and analyze it, and track trends to ensure high quality performance.

Continuously process tickets to stay abreast of players’ most pressing concerns

TO APPLY:
Click the button below and don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

Required Skills

Required Experience

Riot Games - 14 months ago - save job - block
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