Quality Control Specialist Job
Alliance Data - West Chicago, IL

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Job Title: Quality Control Specialist
Job ID: 16010
Location: West Chicago, IL, US

Full/Part Time:
Regular/Temporary: Regular
Line of Business: Epsilon

About the Opportunity
Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Program Managers and Sales Team Management on the implementation of the Aspen product line.

Essential Duties & Responsibilities:
Program Implementation

Communicates daily with Program Managers and NAG Sales Team Management to ensure the most current product knowledge and program updates.

Acts as a middle man between Program Management/Client & NAG Sales Team members

Implements daily changes to contract information

Reviews dealer program information prior to mailing

Proactive in researching any potential issues using current program systems & Program Management

Researches daily concerns or issues – with a resolve in a timely manner

Maintains an inventory of program samples to be supplied to the Sales Team

Maintains an organized filing system for a dealer documentation

Develops and maintains efficient process flows for all program AOR implementations

Responsible for knowing program participation numbers

Responsible for training the Sales Teams on product knowledge and ongoing enhancements and changes.

Maintains current training materials, power points & contracts.

Assists IT and Program Management in the development of new program systems and updates.

Performs other related duties as needed to support corporate objectives.

Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.

Essential Duties & Responsibilities:
Conscientious and detail oriented

Strong analytical skills


Have the ability to multi task

Intermediate level computer competency

Flexibility to work when needed under deadlines(including weekends)

Relationship building skills

About Us
Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/or call 1.800.309.0505.

About this company
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Alliance Data (NYSE: ADS)is a leading provider of transaction services, credit services and marketing services, managing over 105 million...