Quality Control Specialist
Avis Budget Group - Parsippany, NJ

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Essential Duties and Responsibilities
  • Assists in providing support to the Sr. Manager with the daily functions of VDC outsourcing
  • Completes daily audits of the First Report Unit, Billing and Recovery Unit in the satellite office
  • Tracks results of the satellite office and reports accordingly
  • Monitors all communications, (mail, phone, email) to ensure compliance with the Standard Operating Procedures for Business Processing Outsource.
  • Develops and maintains working relationships with internal departments
  • Assists with weekly governance team calls to identify areas of opportunity and improvement
  • Monitor and respond to email inquires that come through dedicated email address for VDC
  • Review and compile data for Avis and Budget CSAT


Qualifications (may vary by level)

Required Experience
  • Bachelors Degree in a business related discipline
  • Minimum of 5 years Insurance experience (Vehicle Damage Claims experience a plus)
  • CPA Certification preferred

Required Knowledge, Skills and Abilities
  • Communicates clearly and concisely, both orally and in writing
  • Excellent communication skills with all levels of management, as well as external and internal clients
  • Excellent time management, planning and organizational skills
  • Ability to multi-task in a fast paced environment and act with a sense of urgency
  • Self motivated and able to contribute individually as well as part of a team
  • Problem resolution skills
  • Experience in Vehicle Damage Claims
  • Solid PC skills including knowledge of MS Office (Word, Excel and PowerPoint)
  • Strong analytical skills

Travel Requirements

Minimal travel required

Avis Budget Group is proud to be an Equal Opportunity Employer M/F/D/V

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Avis Budget Group - 20 months ago - save job - copy to clipboard
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Whether you're a business traveler on an expense account or a family on vacation counting every penny, Avis Budget Group has a car rental...