Quality Control Support Specialist
Fifth Third Bank - Cincinnati, OH

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Requirements

GENERAL FUNCTION: The Quality Control Support Specialist, under moderate supervision, consistently examines loss mitigation accounts to ensure loans are resolved within mandatory time allowances according to Bank and Investor Servicing guidelines. This individual is also responsible for the allocation of customer funds received, but not applied, on active and previously active loss mitigation accounts. Loss mitigation accounts include, but are not limited to, accounts in the process of a Forbearance Plan, Modification, Short Sale and Deed in Lieu of Foreclosure or accounts that have already completed one of the abovementioned workout options. The Quality Control Support Specialist will also assist with preparing for and providing remediation responses to departmental, internal and external audits. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible to ensure accounts efficiently move through the loss mitigation process, utilizing reports, spreadsheets, records and research. * Independently identify, evaluate and determine corrective actions required on active, previously active and complete loss mitigation loan files. * Monitors receipt and disbursement of customer funds to assure compliance with Bank, Federal and Investor guidelines on all loss mitigation accounts. * Maintains up-to-date knowledge of existing and emerging compliance, regulatory, Bank and Investor Servicing requirements. * Responds to loss mitigation management in connection with general and specific loan level items as they relate to unapplied funds and timely system maintenance. * Interacts with senior-level Quality Control Analysts to further develop auditing and investigation skills and overall mortgage servicing knowledge. * Assist with conducting audits of completed loss mitigation workout files. * Provide feedback to management with ideas on process improvements and suggests enhancements and/or changes needed to current policies and procedures. * Participate in the development and implementation of new and/or revisions to policies and procedures. SUPERVISORY RESPONSIBILITIES: None

Experience

MINIMUM KNOWLEDGE & SKILLS REQUIRED: * High School Diploma or equivalent. * Minimum two years of collection or related customer service experience. * Ability to understand loss mitigation workout options within Bank, Investor and Insurer guidelines and adhere to the requirements of each one. * Excellent communication, comprehension, listening, organization and follow-up skills. * General knowledge of Bank, Investor and Insurer Servicing guidelines. * Strong analytical and problem solving skills necessary for the evaluation, interpretation and utilization of policies, procedures and guidelines. * Familiarity with financial statements, credit reports, appraisals, titles and other documents used to structure a loss mitigation workout. * Exceptional attention to detail. * Ability to work independently as well as in a team environment to meet deadlines. * Experience and knowledge in Microsoft Work and Excel.

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About this company
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Fifth Third Bank is The curious bank. We are one of the top-performing banks in the country with a more-than-150-year heritage of success...