The Chrysler Quality Organization is currently seeking a Engineer -- Customer Satisfaction Team professional to join our Quality team at Chrysler's Quality Engineering Center (QEC) in Auburn Hills, Michigan. This position offers the selected candidate an opportunity to be an integral part of company whose focus is to change the automotive landscape. The Engineer -- Customer Satisfaction Team professional is responsible for identifying root cause and implementing corrective actions for customer satisfaction issues relating to chassis steering systems and components that make up the steering systems.
The candidate must have proven track record for developing and executing standardization of manufacturing Quality enablers. The Engineer -- Customer Satisfaction Team expert must be a creative problem solver, proactive and steadfast in the identification and resolution vehicle quality. The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape and present outstanding teamwork, interpersonal and communication skills. The candidate must be high-energy, hands-on individual with strength of convictions -- a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Moreover, this person must have unquestioned integrity.
The specific qualifications for are:
Perform root cause analysis and issue resolution for steering systems on warranty vehicles, systems and/or components
Recommend and implement containment and permanent corrective actions
Analyze quality data from internal and external indicators to ensure issues are understood and resolved
Manage cross functional teams to direct changes and ensure timely execution of solutions
Assist in determining and coordinating service actions for vehicles in the field (i.e. rapid response transmittal -- notification that goes to dealer for sold or unsold, customers satisfaction notice -- correspondence sent to customers, technical service bulletin - procedures sent to dealers).
Feedback lessons learned for future vehicle production
Travel to Chrysler assembly plants, suppliers and/or dealerships will be required
Plan, prioritize, set goals and manage multiple projects in a technical and business environment
Strong communication skills to support meetings at all levels of the company, including senior leadership
Establish partnerships both internally and externally and to influence without direct authority
Commitment and dedication in delivering a premier product to the consumer
Represent the "Voice of the Customer" to the platform teams
Contribute or drive team success by clarifying expectation and minimizing political hurdles
Demonstrate unwavering commitment to delivering results and champion achievements
Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
Strong interpersonal skills with ability to work in a team environment
In 2008, the Quality Organization within Chrysler became its own standalone function. Since then, the group has more than tripled in size. This growth is a testament to the commitment of Chryslers' senior management to produce a top-rated quality product. In setting high standards in the six types of quality: reliability, dissatisfaction, regulatory, perceived, performance, and service, Chrysler's product line and customer experience has improved dramatically. The teams within the Quality Organization are empowered to improve customer satisfaction for their system or area. As a result, Chrysler now has the best quality in the 73-year history of the company.
Bachelor degree or higher in Engineering (Mechanical or Electrical)
Experience in chassis or steering systems
Excellent problem solving skills
Microsoft Office product proficiency
Strong oral and written communication skills
Experience in application of problem solving tools (Kepner-Tregoe, Shainin, etc.)
Experience in the automotive industry