Quality Engineering Manager
Zendesk - San Francisco, CA

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As Zendesk’s Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Your passion for automation and the release of flawless software makes you want to own this role. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued.

What you get to do every day:
Help establish manual and automated QA process to fit into overall software development lifecycle. We deploy features every week and patches more frequently.

Build, empower and manage a team doing QA across the application stack

Drive the creation of repeatable test plans and black box test frameworks for all product components

Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms

Align with Engineering Management to ensure on-time delivery of high quality features

Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals

Work closely with management to determine feasibility of product features

Be able to adjust to competing priorities allocating your time as necessary to get things done

What you bring to the role:
BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications

2+ years hiring, managing and mentoring QA staff

Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering

Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process

Experience working with Continuous Integration servers – Hudson, Jenkins strongly preferred

Track record of participating in the delivery of high quality software projects on-time using Agile methodologies

Excellent communication and collaboration skills both written and verbal

About Zendesk:
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 30,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.