The Administrative Assistant works under the direction of the Department Director and provides varied, complex and confidential management and operational analysis in support of the department. This position acts independently in completing a variety of projects, contract, quality initiatives, procedural, and organizational studies. The position recommends modifications, flows, and processes to increase effectiveness and efficiency. The position monitors day-to-day operation of the functional areas of Quality Improvement. Also performs other duties and tasks as assigned.
Is able to lead and manage special projects as requested by Departmental Director, such as Hybrid input, MCIR review, Dilated Retinal Eye Exam, etc.
Perform difficult, complex, technical and/or specialized office support work, which requires the exercise of independent judgment, the application of technical skills and a detailed knowledge of the activities and procedures specific to the department
Participate in departmental projects such as HEDIS, outreach campaigns and other Quality and Disease management initiatives as assigned on an internal basis by assisting project managers with tasks identified
Provide necessary assistance with QI projects such as creation of spreadsheets, entering data, maintaining records related to projects and collection of necessary materials upon completion of project
Provide assistance to quality and disease management staff for creation of letter templates, organization of filing systems, mailing, faxing, copying necessary materials such as National Committee for Quality Assurance (NCQA), URAC or general accreditation, policy and procedure manuals, committee meetings, minutes, etc.
Establish time frames for completion of tasks assigned.
Prepare first draft reports on routine administrative matters
Review, summarize and analyze miscellaneous reports and documents; prepare background documents as necessary
Order and maintain sufficient inventory of office supplies and equipment
Maintain schedules and project deadlines for managers and director, including technical assistance on operational issues such as record keeping and training
Consistently demonstrate compliance with HIPPA regulations, professional conduct and ethical practice
Perform other duties as assigned
High School diploma is required. Pursuit of a Bachelor’s degree or Fellow designation from the Academy for Healthcare Management (AHM) is preferred. 6 months to one year of relevant work experience is required. Experience with office functions is required. Experience in a computerized environment is required. Experience coordinating mass mailings, including the use of mail merge functions is required. Data entry and filing experience is required. Knowledge of various software programs including MS Word, Excel, Access. Knowledge of medical terminology preferred but not required.
OmniCare Health Plan strives to care for everyone, or at least everyone in the southeast Michigan area. The company provides health...