Quality Management Consultant
North Carolina Office of State Personnel - Wake County, NC

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This position is responsible for coordinating the efforts of the Division to develop and implement a statewide quality management system for the public MH/DD/SAS service system. The position will work with staff of the Division, local management entities, and provider agencies to expand knowledge of and expertise in performance improvement techniques and quality management requirements of Medicaid 1915(b)(c) waivers and federal block grants. The position will provide technical assistance to staff at multiple levels of the system in how to create mechanisms and processes to use data to manage and improve the service system. This position's responsibilities require coordination of efforts with other state and local agencies, including management of workgroups that will recommend policy and program changes.

Knowledge, Skills and Abilities / Competencies:
This position requires knowledge of techniques to gather, analyze, present, and use information to monitor, evaluate, and improve program performance in the area of human services and/or public policy. The person must have experience in quality management techniques, preferably in a human services field. The person must possess excellent project management skills, strong interpersonal and communication skills, and ability to work with diverse people as both a leader and a member of project teams.

This position requires a person who is self-directed with the intellectual capacity to examine the underlying meaning and usefulness of data for quality management. the person must be able to initiate projects and to respond to requests. The person must be able to complete assignments independently and work effectively with others on collaborative projects, as a project leader or team member. The person must be able to present information clearly and directly in writing and orally to professional and non-professional audiences.

Management Preferences:
Prefer quality management experience in a primary or behavioral health agency. Expertise manipulating data using MS Excel, SAS or other analytic software preferred.

Minimum Education and Experience Requirements:
(Planner) a master's degree in public or human service administration or human services programmatic field, preferably with course work in human services planning and three years of human service experience, two of which must have been in human services program planning; or graduation from a four-year college or university and five years progressive administrative or consultative experience in a human service program, two of which must have been in human service program planning; or an equivalent combination of education and experience. (Evaluator) a master's degree in the field of psychology, sociology, or social work and three years of experience in research and evaluation, using statistical methodology in human service programs; or graduation from a four-year college or university and five years of experience in research, evaluation, and statistical application in the human service field; or an equivalent combination of education and experience.

Supplemental and Contact Information:
Please follow instructions to apply online. Application for Employment must be submitted by 5pm on the closing date. Please complete your application in full. Work history must be included on the application – “See Resume or See Attachment” will not be accepted, nor is a text or attached resume accepted in lieu of a completed application. The Department of Health and Human Services (DHHS) selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. All positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. State and Federal criminal record checks are also required on all applicants selected for direct care and non-direct care positions in the DHHS Residential School Programs. All other Divisions within DHHS will conduct a criminal record check if you are applying for a position which supervises or provides direct care. Additionally, drug testing is required if you are applying for a direct care position, criminal justice certified position or a position requiring a commercial driver’s license. To receive credit for all your work history and credentials, you must list the information on the State of North Carolina application. Any information omitted cannot be considered for qualifying credit. Resumes will not be accepted in lieu of the state application. Applicants seeking Veteran’s Preference must attach a Form DD-214, Certificate of Release or Discharge from Active Duty, along with your application. For additional information, please contact: Brenda Jackson 919-733-4416