Quality Manager
Children's Hospital Philadelphia - Philadelphia, PA

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Required Education and Experience:
  • BS or BA Degree in IS or related business field required
  • Minimum of 7 years experience providing integrated, technical solutions
  • Minimum of 7 years experience providing customer-focused solutions
  • Minimum of 3 years experience managing technical resources in a fast paced information services environment is required
  • Exceptional written and oral communication skills is required
  • Consulting experience is a plus
  • MBA a plus
  • Healthcare experience is a plus
Required Licenses/Certificates/Registrations:
None required; PMP, ITIL or Six Sigma a plus

Additional Technical Requirements:
  • Demonstrated knowledge of the Systems Development Life Cycle.
  • Experience supporting applications running on the following environments: , Unix, Windows, Oracle, SQLServer
  • Project management experience is a plus
  • Requires proven communication skills, problem-solving skills and knowledge of best practices to guide the team on issues related to the design, development, deployment
and maintenance of mission-critical applications.
  • Knowledge of automated software and system management tools.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
  • Knowledge of database design and file management techniques preferred
Job Description:
Job Summary -

The Manager of Applications provides management oversight to the planning, development, implementation and ongoing support of a specified portfolio of information technology applications in alignment and collaboration with the specified business owners.

Job Responsibilities -

  • Establishes team vision, mission, yearly operational goals and tactical plans in alignment with key customers, IS and the organization as a whole.
  • Facilitates evaluation of proposed work for the applications team.
Application Support:
  • Leads application support functions and develops processes to ensure system reliability, stability, data integrity and recoverability.
  • Establishes service level agreements with customers and operational level agreements with other IS service units.
  • Ensures that processes are in place to identify and resolve application problems.
  • Coordinates activities of the support team to maintain service levels and resolve issues.
  • Creates and communicates metrics against support goals.
  • Manages work request intake, scoping and scheduling.
  • Develops documented procedures for management of systems and environments. Implements and enforces procedural standards.
  • Maintains system documentation for current technical environment and system configuration.
Application Life Cycle Management:
  • Manages the development and deployment of new applications, systems software, and/or enhancements to existing applications within the defined portfolio.
  • Reviews and analyzes existing application effectiveness and efficiency, and develops strategies for improving or leveraging these systems.
  • Ensures that processes exist and are used to design, develop and install enhancements and patches/upgrades to systems and application software per the vendor’s recommendations and in line with CHOP requirements.
  • Communicates regularly with product vendors to understand roadmap and plan necessary adjustments to CHOP strategy in alignment with the business owners.
  • Researches, evaluates, and recommends software applications and application development tools for purchase and deployment to meet IS and organizational goals including conducting feasibility studies within defined portfolio.
Project Management:
  • Ensures that projects meet business requirements and goals, and fulfill end-user requirements.
  • Provides technical leadership to project managers and team members working projects.
  • Supports CHOP's project management methodology.
  • Participates in the software development life cycle including but not limited to key sign-offs for design reviews, code reviews, and implementation planning.
  • Efficiently manages resource allocations to projects.
  • Enforces IT best practices in quality assurance and change management.
  • Supports and facilitates change management processes necessary to ensure segregation of duties, quality testing, and auditable promotion of changes through the development, QA and production infrastructure environments.
  • Manages budget for assigned cost center.
  • Participates in the annual IT planning and budgeting processes for project, support, and maintenance activities.
Customer Service:
  • Develops trusting customer relationships to ensure customer satisfaction.
  • Participates in steering committees and programs to educate and inform CHOP management and business users of system capabilities. Leverages these groups to understand requirements.
Resource Management:
  • Efficiently manages resource allocations to projects, application maintenance, and work requests based on service level agreements and organization priorities.
  • Effectively leads, manages, motivates and technically evaluates the team in achieving their goals.
  • Promotes the development and productivity of individual group members.
  • Develops a culture of inter-group and inter-departmental teamwork with frequent communication.
  • Monitors resource work efforts, performs resource capacity planning, assigns work to resources, estimates new resource needs, justifies and requests resources.
  • Performs recruitment and hiring. Performs consultant selection and consultant management.
  • Implements cross-training plans, sharing knowledge across the team.
Vendor and Contract Management:
  • Reviews all new contracts and contract renewals for supported products.
  • Participates in contract term and pricing negotiations. Tracks renewal dates, and engages in contract re-negotiation.
  • Ensures that statements of work are thorough, complete and in compliance with CHOP SOW standards.
  • Ensures vendor is providing services as stipulated in our maintenance and service contract.
  • Ensures tracking of application licensing.

About this company
The Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start...