Quality Manager
Safelite AutoGlass - Stamford, CT

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POWER UP YOUR CAREER with Safelite® Group

Quality Manager

Safelite® Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.

We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business.

Right now, we’re looking for a Quality Manager to join our team! The Quality Manager will report to the District Manager and will play a key role in helping Safelite® to achieve and exceed quality goals. They will be responsible for training Technicians and Repair Specialists and retraining as needed to ensure each technician is providing a quality repair or replacement every time. This position provides leadership and direction to associates to ensure our customers have a memorable experience and the Safelite® Advantage is delivered on every job.

Position Responsibilities:
The Quality Manager will play a key role in helping us to achieve our goals by focusing on the following responsibilities:

· Providing input to the Operations Manager and Store Managers in the recruitment and selection of new associates

· Develop Quality Improvement Plans and partner with Store Managers and Operations Managers to implement and monitor progress

· Facilitating training classes for all newly hired Technicians/Repair Specialist within the market

· Developing a comprehensive quarterly Ride Along and Ride After plan with all Techs/Repair Specialists for coaching, job improvement and assessment purposes. This is to ensure that assessments are completed twice a year for all associates and quarterly for those who are not performing up to our quality standards

· Providing input to the Operations Mangers and Store Managers in developing and delivering performance reviews

· Partnering with the Operations and Store Managers to ensure all technicians are aware of their individual performance, store performance and market performance around the pertinent KPIs

· Overseeing and conducting training and implementation of all new tools and procedures

· Ensuring MRM practices are adhered to

· Conducting individualized technician refresher training as needed.

· Facilitates monthly safety meetings

· Ensures all testing and certifications are current for all Technicians and Repair Specialists

Responsible for meeting or exceeding of the market’s quality goals by:

· Ensuring all technicians are performing quality installations, using the Belron Way of Fitting

· Reviewing casualty losses and ensuring practices (retraining, process improvements) are in place to minimize or prevent them from occurring in the future

· Reviewing warranties and ensuring practices (retraining, process improvements) are in place to prevent them from occurring in the future.

· Ensuring all safety practices are being followed and personal protection equipment is being worn to prevent injuries.


· Ten years installation experience, Safetech 4.0 Installation and Repair certified, plus two years supervisory and/or training and teaching experience desired.

· Bachelor’s degree in a related field required

· Ten plus years of proven experience in a leadership role leading the development and implementation of technical training programs

· Ability to travel up to 70%

Who we’re looking for:
  • Brand advocates who go above and beyond to create customer delight
  • Honest, hard-working people who lack ego but are drenched in integrity
  • People who consistently drive for extraordinary results
  • Individuals who like to learn, seek challenges and go out of their way to help others be successful
  • Team members who will learn our way of working and come up with innovative ways to make us even better
  • Those who want a career, not just a job, and who understand the important role they play in the overall success of our business
What you can expect:

At Safelite®, we are creating a culture that delivers our People Pledge:
  • You'll experience great leadership.
  • We’ll focus on you first.
  • You’ll work with talented people who inspire you to be at your best.
  • You’ll become part of a caring culture with opportunities for you to growth both personally and professionally.

About this company
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Safelite AutoGlass® is the nation's leading provider of vehicle glass repair and replacement services with annual revenue in excess of...