Quality Manager
Sky Chefs Inc. - Portland, OR

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Role Purpose Statement: The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).

Duties and Responsibilities

Implement, audit, assess and train quality systems

Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations

Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers

Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating

Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections

Supervise delivery and quality assurance of pest control, contract services and supplies

Conduct local vendor audits

Research and respond to all alleged food-borne incidents

Monitor routine microbiological testing program

Implement tools to promote internalization and standardization of quality, food safety and sanitation process

Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP etc) and follow up with corrective actions if necessary

Ensure kitchen exceeds customer and internal standards

Maintain and utilize quality system processes and procedures to impact customer quality

Perform and document periodical and random checks on products and services to ensure quality standards are met

Analyze and reply to quality issues reported by customers

Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting
Quality Reporting

Monitor and prepare reports for the quality management system

Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)

Keep manuals and documentation updated and implement new procedures and rules

Ensure that the area of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company''s values and management principles live in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

Key Performance Indicators (KPI)

Quality score (GQS)

Customer satisfaction index

Quality system implementation

Quality trainings conducted

Smooth manufacturing processes

Food cost variance

Number of delays, aircraft incidents

Realized cost savings

Projects being realized on time and in budget

Required Skills

Bachelor''s degree in Food Science or Food Safety preferred

Five to seven years of quality experience and minimum 2 years of management experience required

Compliance and investigative audit experience required

Proven analytical and leadership skills

Strong interpersonal and communication skills

Ability to develop and lead others to obtain desired results

Proven understanding of Good Manufacturing Practice (GMP), FDA, USDA, and HACCP regulations

Experience and understanding of Total Quality Management and Change Management

Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking

Good knowledge of Microsoft Office and Windows-based computer application

Required Experience

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